Easterns Nissan of White Marsh

Terrible experience with this dealership. Added almost $1,000 for LoJack but told me was at no cost. When the charge was on the sales contract, told me to ignore it and they would fix it. Of course after the fact, they are just ignoring my request for a refund. Filed a complaint with the AG's office, and the dealership did not respond to them either. I never even activated the account because I would never pay $1,000 for LoJack - rip off. Take your business to another dealership!

Will is the Best Sales Men ! 10/10 Will always go Back when I need a aCar

The dealership was very knowledgeable of the vehicles they had on hand and the staff was very friendly and courteous. I got a very good deal for my vehicle that I purchased there. I recommend this dealership to all who may be interested in going and buying a car there.

Me and my husband Chris came into Easterns Nissan of White Marsh and saw Derrick OBanner he was the very best salesman put us at ease immediately and gave us the space to choose our perfect vehicle explained the whole process to us took his time related to us very personable and easy to talk to almost like I was dealing with a family member... You can tell he actually cared about us and wanted us to walk away genuinely happy and we were in and out in 2 hours which is very efficient for a dealership. I would recommend him to all my family and friends thank you Derrick.... I sincerely appreciate you...

Dishonest dealership. Classic bait and switch scheme. Agreed to a price, they tried to add on Gap and Lojack (who uses Lojack in 2025?) and then reneged on deal after obtaining all of my financial information.

Dishonest dealership. Told us the 2-year warranty and lojack were at no charge, and the charge on the contract was a mistake not to worry they would fix it. Never should have trusted them - they added $3,000 to the amount we financed. Two months later its still not fixed.

Exceptional customer service, explain everything for better understanding, vacuum the inside just for an oil change along with first time discounts!!!

Nissan of White Marsh has a well designed operation with a modern look, family friendly lots of glass for visibility, large inventory and service division. Purchased a 2019 Van for a non profit that serves persons with:disabilities. Sales associate (Seth Bagheri) was great- understood our need, met budget, not pushy, quick to locate our vehicle and pleasant. The downside of the experience- thought vehicle was waiting but not unable get vehicle until next day, waited almost 3 hours day to finalize deal w/management, waited to see finance (only 1 person but pleasant) to complete paperwork, despite a cash deal and promotion of “low jack” feature after almost 3 hours it was not in budget at an extra $1000 nor wanted especially after 3 hours. Thought about leaving earlier but liked salesman, vehicle, price and met non-profit’s need. Next day, dealership/management approved a thorough detail to van, an oil change and a full tank of gas- nice touch, much appreciated & thank you, however the overall process believe needs to improve with sensitivity to time and wait and no low jack offer at the end since there are many choices for the consumer, otherwise your dealership has a great product and should be quite successful if training and sensitivity are implemented. All the best Chip-

Although I did not purchase from them (the car I was interested in sold) their professionalism and follow up to all of my online questions were outstanding.

I have nothing positive to say about this dealership. I made an appointment and dropped the car off the previous evening. The day of the appointment I had to call several times to get in touch with a service representative. The phone rings off the hook as if no one works there, after several attempts I finally get someone to answer. Even though I had an appointment, it means nothing if your car has been dropped off because you can't afford to sit at the dealer all day. Long story short, 15 minutes before closing I get my estimate . I could tell they had no interest in repairing my car only selling me a new one. So they made 200.00 for 15 minutes of time. I guess that's their business plan. Please don't waste your time and money with this location. Absolute terrible.