Skip to main content

Genesis of Albany

(175 reviews)
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(175 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of Albany from DealerRater.

Want to share your experience with this dealership?

Write a review

It was a wonderful experience for me!

It was a wonderful experience for me! People are informative and professional! Always most helpful which is greatly appreciated!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a wonderful experience with us at Genesis of Albany, Dawn! Our team is dedicated to providing informative and professional service, so it's great to know we hit the mark. Thank you for your kind words!

I have owned many high-end cars.

I have owned many high-end cars. Mercedes Benz, Lexus, Audi, Thunderbird, Acura, Oldsmobile. The mcgovern group is becoming a serious competitor in high-end dealers. I have one wish, expand the network. The trip is too long, precluding normal visits. Good experience overall. Glad I don't have to do that I 87 every day. Thank you, Jon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jon, thank you for sharing your experience with Genesis of Albany! We're delighted to hear that you're impressed with our dealership and appreciate your feedback on expanding the network. Safe travels, and we hope to see you again soon!

Everyone at the Albany Genesis dealership is really

Everyone at the Albany Genesis dealership is really helpful and considerate. I do have a couple of technical issues that I need to return to the dealership for more help. Otherwise, great dealer and the Genesis GV70 is gorgeous!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the feedback! We're glad to hear that our Genesis of Albany team has been helpful and considerate. Please don't hesitate to reach out regarding those technical issues, we're here to assist you with your GV70 anytime!

I was a little worried after reading some of the stories

I was a little worried after reading some of the stories about Genesis service on some of the owner forums. I’m happy to report that my experience with Genesis of Albany was incredible. I bought my car elsewhere pre-owned and stopped into Genesis of Albany to introduce myself to the service staff. They were great, very welcoming and spent time talking to me and pulling up the records on the car and going over them. I scheduled my first maintenance which was less than a week out. I opted to wait so they gave me a time estimate of when my car would be brought in so I wasn’t left waiting more than necessary. Staff was super friendly. Anthony was great, and John, Jill and I got to talk quite a bit about the dealership and my car. One of the sales staff came over and asked if I had any questions about the car. I was reassured that Tony did an initial walk around of the car with me and another when it was done. If I could rate my experience more than 5 stars I would. Lucky to have this dealership close to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that your experience with Genesis of Albany exceeded expectations! It's wonderful to know our team made you feel welcome and provided thorough service. We appreciate the kind words about Anthony, John, Jill, and Tony – they'll be thrilled to hear them. Thank you for choosing us for your car's maintenance needs!

Easy to use the valet service to get my car serviced .

Easy to use the valet service to get my car serviced . Highly recommend the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your kind review and recommendation warms our hearts! Thank you from the Genesis of Albany Team.

My service advisor Anthony met me at the door, took my

My service advisor Anthony met me at the door, took my information, kept me informed and provided an additional necessary service. He’s taken care of me in the past and always provided top notch service! Anthony is a credit to your organization!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at Genesis of Albany! We're delighted to hear that Anthony consistently provides top-notch service and keeps you well-informed. We appreciate your kind words and look forward to serving you again in the future!

Meg was.

Meg was. Great and so was Chris. Very helpfull and hassle free. It was a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Veena, thanks for the shoutout to Meg and Chris from our Genesis of Albany team! We're glad to know you had a positive experience with us. Take care!

My contact at Albany Genesis, Jill, was a peach.

My contact at Albany Genesis, Jill, was a peach. She set me up with a sweet loaner, a 2024 Gv80, I didn’t mind driving it for extended period, due to my car requiring extensive service. They returned my car and picked up the loaner. I live about 59 miles away. After completing the service, including regular maintenance, my bill was $10 for inspection. I look forward to a long and pleasant relationship with Albany Genesis, as long as Jill is still on board

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Richard, we're delighted to hear that Jill provided such exceptional service at Genesis of Albany. It's great knowing you had a positive experience with the loaner and our team. Thanks for sharing your feedback!

Place was clean, service punctual and efficient.

Place was clean, service punctual and efficient. Jill was easy to work with and kept me advised as to progress

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We're glad to hear that Jill and our team at Genesis of Albany provided efficient service in a clean environment. We appreciate your support!

I had a service appointment, I arrived a few minutes

I had a service appointment, I arrived a few minutes late, my service advisor, Anthony, was waiting for me prepared with all my documents. A loaner car was ready for me and no pressure to return to dealership asap. The service was great and everyone at the dealership was extremely friendly and professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us at Genesis of Albany! We're glad to hear Anthony and the team provided excellent service and made everything smooth for you. We appreciate your support!