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Pride Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (94 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (94 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I bought a 1998 SVT Contour on eBay. I have owned...

I bought a 1998 SVT Contour on eBay. I have owned another of these, and drove it for 2 years, so I know a lot about the vehicle, just not this individual. The car looked great in the ad. All power accesories working, exterior is stunning, in great mechanical shape, just passed VA inspection, etc. Yeah, right. Got the car shipped 900 miles from my home as the least expensive alternative. It was cheaper to buy a plane ticket to Denver and drive home than it was to have the car shipped to my door, and hey, road trips are awesome, right? Not so much. Went to pick the car up and discovered that the paint is SEVERELY oxidized. No clearcoat left on the sides and top at all. There is damage to one of the side skirts, and one of the jack-hole covers wasn't even painted - it was just black plastic. The piece in question was off the car in the pictures - I asked about it being missing, and was told that it was in the backseat of the car, in good shape, and just had to be put back on because they were replacing one of the retaining clips. I should have been more thorough, and asked to see pictures, but was just thinking about getting this beautiful, rare car. Other problems: A/C needed new condenser, condenser clutch, and pulley. Cost: $480 It was a realllllly fun 900 mile drive home on a 105 degree day with no A/C. Passenger side window switch doesn't work Sunroof motor is bad Power seat motor is bad Suspension is SHOT - needs over $1500 in repairs to make it SAFE All together I have spent over $2500 repairing a car that cost me $5000, and I still haven't repainted it. Now I realize that this is a 10 year old car. But at the same time, it shouldn't have been misrepresented in the ad. The exterior is certainly not "stunning" and if it passed a VA inspection with the suspension in the current condition, some bribe money changed hands. I talked to Chris Mensel, he was my only contact. He was extremely friendly before the sale. But after it ended, I received one email from him, and that was it. I have tried contacting him numerous times, and also different people at the dealership. I'm almost convinced that it's not even a dealership, that it's just a sham to gain people's trust. Bottom line - be wary. Don't buy it unless you've seen it with your own eyes. And then, I don't even know if they deserve the business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Deceptive advertising. Bought a vehicle from the...

Deceptive advertising. Bought a vehicle from the dealership. Although the vehicle was sold as is, I was given the impression that it would pass inspection. It did not. The advertisement stated that the engine was in good shape. The engine light came on 2 miles from dealership. Fumes appear to be coming from the vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

Most unfriendly and arrogant staff. They make you feel...

Most unfriendly and arrogant staff. They make you feel like they are doing you a BIG favor by taking your vehicle in for service/Repairs. This one 'Walter' I dealt with would not take his eyes off his computer. You would think he was busy designing the next space shuttle! At the end of the I was ready to pick up his computer screen and drop it on his head!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
4 people out of 4 found this review helpful.

I took my '67 Mustang in for service. I drove from...

I took my '67 Mustang in for service. I drove from Arlington because according their website they had Saturday service. Had to wind up leaving the car since the service department was closed.<br><br>Got a call from them the following Monday letting me know that they refused to work on the vehicle. All I was having them do was fix an exhaust leak. <br><br>When I went to go pick up the car they had lost the keys and their guy behind the customer service counter denied they had a car "like that here." So after about 30 minutes of searching around they were able to located my (only) set of keys.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
5 people out of 5 found this review helpful.