Reviews
Best experience yet when purchasing a vehicle. I would...
Best experience yet when purchasing a vehicle. I would definately recommend this dealer to my friends & family. They went above & beyond to help me find the right vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Customer Service: exactly what it Says
Doug Montalbano handled my problem with thoughtful professionalism. He was pleasant and helpful from beginning to completion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review, Mike! I'm pleased to hear that Doug was able to handle your issue thoughtfully and professionally. Let us know if we can assist with any of your future automotive needs. Kind regards, Robin Pati
The folks at Ray Brandt care about about you.
Doug is great. He cares about the customer, he is friendly and he is a pro. I can always count on him to make sure my car is running at peak performance. Please note that I am very, very particular about my cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
the service waiting room is outstanding!!! cleanliness...
the service waiting room is outstanding!!! cleanliness and up to date, also there were doughnuts and fresh coffe made. my vehicle was given to me on time. my truck was washed, very pleased with the service done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I went in to have a routine service on my van. They...
I went in to have a routine service on my van. They noticed a problem I wasn't even aware I was having with my front brakes. They were able to repair it while I waited. Even better, it was all covered by my warranty! Erick took great care of me. I will definitely come back and will also reccommend this service department to my friends!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a water pump leak and rear suspension problems. I...
I had a water pump leak and rear suspension problems. I don't have to worry. Eric took care all my car problems! Great work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I purchased a new Highlander from this dealer. Later I...
I purchased a new Highlander from this dealer. Later I found out that the vehicle had been damaged and repaired prior to receipt and now the paint on the front bumber does not match the rest of the vehicle. Fraudulent practice. I have been to the dealer three times regarding this issue and w was sent on my way without resolution. Beware of the honesty of this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Customer
I have been coming to this dealership for several years now. The service department has a team that is in my opinion second to none. I have worked with Shelia the past several times and she is always very courteous, polite, and professional. The other service managers who work with her are always the same way too. All seem to have that ability to make someone feel very at ease and comfortable while there. The waiting area is also exceptionally clean, and comfortable. They make bringing your car in for service about as pleasant experience as anyone could ask for. Nice going and thanks. Richard
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, thank you for taking the time to share your positive feedback, we truly value our customers' opinions. We sincerely appreciate the opportunity to continually re-earn your business with our dedicated staff. I am so glad that you trust our service department, and that Shelia could help you with all of your needs! Thank you for your continued business, and we look forward to seeing you again soon.
no truck
dealership did not have truck i was looking for. could not come to an agreement on another one.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, Thank you for taking the time to share your experience, we truly value our customer's opinions. I am sorry to hear that we did not have the truck that you were looking for. I would very much appreciate some time to talk with you to learn about the situation and regain your business. You business is truly valuable and I would like a chance to restore your faith in Ray Brandt Toyota. Please email me at internet@raybrandttoyota.com at your earliest convenience. ~Robin Pati
I had a 5pm appointment with with Daniel Thomas and he...
I had a 5pm appointment with with Daniel Thomas and he met with me and was very courteous and introduced me to Bang Bui who would show me a car I would like at a price I would be happy with. Bang was fantastic. I told him this would be my 4th Camry since 1988. We talked and I told him what I wanted in my new car as he asked questions to make sure we were on the same page. He brought a gray Camry out for me to drive and I was happy with it, but when we returned, I saw a Cosmic Gray Camry and knew this would be my new Camry. We negotiated a price that I was satisfied with and I can honestly say I never felt pressured in any way. Bang worked hard to assure that I was happy purchasing my Camry. He even called 2 days later to see how I was doing and did I have any questions. Wow! He reminded me that he was there for me and would continue to help me. Even if it was because I am a visual person, and just needed someone to show me how to set a radio station. I would definitely recommend Ray Brandt and Bang Bui to my friends. Oh, Daniel checked with me before I left with my new Camry to make certain I was happy with my choice and happy with Bang's service. Thank you for my 4th Camry; I am still deciding on a name for my new baby.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car