Mazda of Salem

Consider Shopping at an honest car dealership instead. Very slow to respond to online inquiries about inventory at dealership. Took five days to correspond about potential purchase, but falsely advertised as “immediate support.” Sale was “passed off” from one salesman with favorable terms of sale to another that was offering less attractive terms when we arrived at the dealership. Did not disclose over the phone that outside financing “is not permitted,” so our local credit union rate was dismissed, and we had to signup with a partner credit union to complete the deal. Provided false information regarding vehicle diagnostics for repairs identified day of sale. Led to believe the dealership would check faulty systems free of charge, but mechanical shop tried to “Bait and Switch” for additional charges. Our temporary tags are about to expire, making the vehicle undrivable, despite promises from dealership that tags would be sent to us in the mail. When we called to rectify the situation, they told us to contact Department of Licensing for assistance, even though we paid the dealership for the plate registration. We need our license plates and dealership swears they have person that “can handle it” with Vancouver, WA to get our plates. Has not happened, waiting for a call back still… Overall, this was not a great car buying experience and we want helpful service recovery.

I could not be happier with the service I received at the location. A big shout out most especially to the service manager Charissa! A pretty long story, starting out with a big problem with my vehicle, but at the end I felt like I was part of a team and they were the cheerleaders.

This place is amazing helped deflect my completely disabled, amputee, heavily ,medicated, in denial ,road hazard father from buying a car even tho it cost them a sale...I can't thank them enough they have saved lives literally... Highly recommend and would for sure recommend buying a car They are obviously very honest and trust worthly thanks ahain

Vehicle quality is great. The sales experience was very good and easy. The service writer is exceptional. Thank you very much. I’ll be back

The best service great customer services no back and forth Angel made us feel good I’m so happy with my purchase wish them tha best

Power Mazda is the dealer where I purchased my car. I had used them for an older model vehicle. I have always found them to be knowledgeable and honest when I have questions. Their service is great and fairly priced.

Prompt and professional service. Pleasant and clean waiting area. Receptionist was very nice, kind and helpful. They were accommodating to our busy schedule and timeline.

Austin was great very knowledgeable about the tech. Stuff very friendly and easy to talk to. I would be happy to recommend him to any of my friends.

The service department at Power Mazda in Salem, Oregon is top rate in our opinion. They have high standards in integrity and in customer care. The staff is always pleasant, helpful and informative.

I always have good service and helpful, friendly staff who readily address my concerns. I trust this shop and the people who work there. Thanks to the staff!