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Napleton Lincoln of Schaumburg

(669 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 807-6695 (877) 807-6695
Used (888) 481-1293 (888) 481-1293
Service (866) 774-1426 (866) 774-1426

Reviews

(669 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Lincoln of Schaumburg from DealerRater.

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The pricing was good, store hospitality was available,...

The pricing was good, store hospitality was available, coffee and water, was able to take the car home on the same day, listed all the post sale work to be completed upon appointment. Satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Alex had great product knowledge and was extremely...

Alex had great product knowledge and was extremely helpful during the purchase of our new vehicle. Great overall purchasing experience. Highly recommend Alex and Schaumburg Lincoln.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We walked in knowing exactly what we wanted and Alex was...

We walked in knowing exactly what we wanted and Alex was great about helping us get it. Everyone that we saw greeted us and was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They are a bunch of arrogant people who think they are...

They are a bunch of arrogant people who think they are smarter than everyone else. Tried to steal money owed to us the aviator is a beautiful car but nothing worked. Recalled on us after 2500 miles and it took three months to complete. Sales depart felt like they didn’t need to wear masks at all and we needed to tell them to put them in in the middle of COVID I will never set foot in this dealership ever again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vince always makes serving the car seamless and...

Vince always makes serving the car seamless and efficient! Service was great and everything was accomplished within the day. All was perfect and easy. thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Alex was very friendly and helped me with all the...

Alex was very friendly and helped me with all the questions related to the car. Very professional and did not pressurize me to buy the car after the test drive. Great service. Bought my first car!:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Vehicle was immaculate and priced right. There was a...

Vehicle was immaculate and priced right. There was a great selection of vehicles and alex was very knowledgeable and low pressure. I would recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I have spent the last several days driving many luxury...

I have spent the last several days driving many luxury cars trying to make the best decision. It came down to the Volvo XC90 and the Lincoln Aviator. After meeting Alex and him walking me through the vehicle and all the features he went over and above putting fuel in the car then letting me take the vehicle home to show my wife and take her on a ride which went a long way and saved us both a lot of time. Alex got the deal done, walked me through the entire car and made this a very pleasent experience! The infotainment and telematics on the Aviator are the best out there! Highly recommend Alex!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Alex was very professional and friendly throughout my...

Alex was very professional and friendly throughout my multiple visits. He was extremely knowledgeable on both the Aviator and Navigator platforms. I ended up purchasing the Aviator - the price negotiation was handled professionally as well. I’ve already recommended Alex (and my new Aviator) to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Dennis Voice was great to work with. No nonsense or BS...

Dennis Voice was great to work with. No nonsense or BS you get at other dealerships. After sale service has also been very good as there is a lot of tech to learn about in this car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.