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Napleton Lincoln of Schaumburg

(669 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 807-6695 (877) 807-6695
Used (888) 481-1293 (888) 481-1293
Service (866) 774-1426 (866) 774-1426

Reviews

(669 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Lincoln of Schaumburg from DealerRater.

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I keep saying the same thing over and over again! Great...

I keep saying the same thing over and over again! Great service, respects my time, friendly atmosphere...what more can I say? Always washes my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Totally helped us decide what would be the best choice....

Totally helped us decide what would be the best choice. Never felt any pressure to be in a hurry. And my wife said he’s cute

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Customer service was outstanding. Vince explained...

Customer service was outstanding. Vince explained everything clearly and to where it was understandable for me. Overall great experience through the whole service. Well done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service department went out of there way to get the...

The service department went out of there way to get the rim on my 2017 MKC repaired. Ruben worked on my car and did a great job. All in the department are great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very friendly, professional and followed up after the...

Very friendly, professional and followed up after the sale was completed to ensure we happy. I looked for a while to find the perfect car for us and Alex had me out of there within 3 hours after trading in 2 cars :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service department id great. Bothe the service...

The service department id great. Bothe the service advisor Vince and the service manager Phil are awesome! Always take care of us. We have 2 Lincolns, a 2011 and a 2019. Have been coming here since 2011.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service we received was great and Joey Greco went out...

The service we received was great and Joey Greco went out of his way to make sure we had all of our questions answered and that we got a good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I came into the dealer just before closing time. Alex...

I came into the dealer just before closing time. Alex didn't hesitate to roll out the red carpet and give me as much time as needed to consider the vehicle I was looking at. He stayed well past closing time to talk about the pros and cons. I felt comfortable with Alex and his team knowing that I could trust them to give me an honest pitch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very helpful and responsive! Thank you for taking such a...

Very helpful and responsive! Thank you for taking such a good care of us. Definitely a positive experience. Looking forward to working with you in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

When I arrived Alex was there to greet me at the door. I...

When I arrived Alex was there to greet me at the door. I had a appointment to look at a Linclon MKC. He is a very knowledgeable sales Representative. And I will be sending anyone I know that is in the market to purchase a car to him. Thanks Again Alex. Your the best Sales Rep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.