Reviews
Very good experience
Very friendly good service. would recommend to all my family and friends. good experience with them all was friendly and very helpful will definitely use them again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is exactly what we love to read! Thank you so much for coming to Greenway Chrysler Dodge Jeep RAM of Florence. We hope you are enjoying your new ride.
Service Dept
Bryan was GREAT, he was very attentive and listened to my concerns about my car. He didnt take advantage of me because I am a woman with zero knowledge about cars as some dealerships will do. I was only there for an oil change and didnt have time to have other issues addressed, Bryan told me to bring my car back and leave with him so the service team could better analyze the concerns I voiced about my car. Let me not leave out Fonda, she was very nice and helpful as well and greeted everyone with a smile! Thanks Fonda and Bryan you were great!!!!!!. Only complaint I have is Service Dept no longer provides loaner cars to customers when they have to keep your vehicle for a whole day or longer. It was much more convenient to get in a loaner car and go instead of waiting on someone from the dealership to take and pick you up from your destination.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much! We really appreciate your many kind words about Bryan and Fonda and are so glad that they made your recent service visit with us such a success. We also appreciate your feedback regarding loaner vehicles. If any future issues should arise, the team at Greenway Chrysler Dodge Jeep RAM of Florence will be here to assist you.
Service
People were very professional. Great environment . Everyone we met was very friendly and Helpful. They gave accurate estimates and went above and beyond to help us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback about our service! We are glad that our team could be so helpful to you. Hope to work with you again at Greenway Chrysler Dodge Jeep RAM of Florence!
Great experience!!
Bryan is an amazing employee and they will be sure to take care if you well at this dealership. I’ve never had a bad experience and I will always come back
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyal business, David! We are so glad that you can turn to Bryan for all your auto service needs and know that you'll be taken care of. - Greenway Chrysler Dodge Jeep RAM of Florence team
Great experience.
Great experience with the guys here at Greenway. I have had bad trips to other dealer service depts. in the past. So I kinda go in with my guard up. That was not the case at Greenway CDJR, they were straight with me right from the start. They seemed genuinely concerned that I had an issue with my car and were eager to do whatever they had to do to make it right and fix the issue. Other local dealer service depts.have a famous catch phrase "That is normal operating characteristic" they use that to get out of fixing problems on warrantied vehicles. Well I can gladly say the Greenway service dept didn't say that.. not once. They test drove my vehicle and immediately admitted there was an issue. Full disclosure: several years back I was a ASE certified dealer tech. So I know when there is a problem that warranty will cover. That's why I'm so impressed with these guys. They were honest straight from the start. My service advisor Corey Keenum was great and made sure the whole process went smooth. Tracy Bourdon was the tech that performed the work and did a top notch professional job. I'd recommend this service dept to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chad - it is high praise to get such a glowing recommendation from someone with your experience. Thank you! We appreciate the opportunity to earn your business here at Greenway Chrysler Dodge Jeep Ram of Florence.
Great work, nice people.
I needed a new key programmed for my 2016 Challenger. I called and set up an appointment. They were very professional right from the start. Best part is that I was only there for a few minutes. They didn't leave me sitting in the waiting room for hours on a 10 min job. Great service dept.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Chad and thank you for the great five-star review. It was our pleasure to be able to help take care of your Challenger key so quickly. Thanks for your feedback!
Really nice people
What a nice place to buy a car:-). People are really nice, there was absolutely no pressure, and we will be back! Gordon Embry couldn't have been sweeter.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Lisa - It's wonderful to hear that received friendly service from Gordon and the Greenway Chrysler Dodge Jeep RAM of Florence team! Thank you very much for sharing this feedback. We can't wait to work with you again in the future.
Awesome Staff!
They are a great group of folks! I found them very friendly and knowledgeable. My repairs were completed in a timely manner and at a fair price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to see you had a great service experience at Greenway Chrysler Dodge Jeep RAM! Thank you for the wonderful review.
Worse experience ever buying a car
These people will blow you up when your looking but soon as you buy you will never get them on the phone again, I've bought more than my share of cars and this was worse experience EVER! It's been 3 weeks and still no paperwork on my vehicle, had the vehicle delivered and it was filthy, the console was broke, and still cant get anyone on the phone, my salesman has ghosted my every phone call since I took delivery! RUN AWAY FAST
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Rick - This is not at all how I expect my guests to be treated. I certainly want to help make things right here but I can't locate your contact information from this review. Would you please call me at your earliest convenience? Thank you, CeDaniel Sumpter - General Manager - (256) 766-7324
Great and friendly service
James was excellent. Very kind. The process was extremely smooth. They made sure to make my 5 year old feel included in the process. Would recommend to anyone who asks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for rating and reviewing us! We love to hear that both you and your child enjoyed the car-buying process. Safe driving in your new vehicle!