ALM CDJR Perry

I'm in the process of choosing a pre-owned car, and because of this I've contacted a few dealers, and I've to say that this one was very transparent with the options they offered me

Pleasantly surprised by the good performance and care provided to me by this dealer, in regards to the customer service department

We had the absolute best experience with our salesman George. i felt he was honest and a pleasure to work with. he worked hard to find and get us everything we wanted. Best salesman and easiest to work with

Customer care is quick and efficient, the salespersons are trained to provide a fantastic and complete service

DO NOT BUY FROM THIS DEALERSHIP! I bought a 2022 Ram Rebel with 350 original miles from this dealership. The very next morning after this vehicle was delivered, it wouldn't start. I had to have it towed to a service center (in a rural area so it's an hour away). The service center found a huge draw from a computer board that would kill a new battery overnight. In other words, the morning my vehicle was delivered from the lot, it wouldn't start (they later admitted and said they just figured it was a bad battery and sent it on anyway). So then I had to get a rental vehicle. The service center found the draw on a Saturday morning. They could not get anyone at ALM to answer the phone to approve a warranty fix. Therefore, it could not be approved until the following Monday. This added two extra days to my rental car bill. Of course, they would not agree to pay any of the rental. Robert in finance told me they couldn't answer the phone that Saturday because they were "too busy selling cars" and that at some point, the responsibility is on the customer. Seven days later, the truck would not start again. I had to have it towed again an hour away. This time it was a bad starter. There was no point about asking for rental reimbursement again. I bought the vehicle on September 18th. On November 4th I made the dealership aware that I still had not received my title or license plate, because the plate went dead on the 9th. Never heard back. Called again today, and they had no idea where my title was. The owner and management will avoid you like the plague. Anyone with any authority will avoid you, instead asking those employed under them to deal with things they should not have to deal with. This dealership has a serious top-down leadership issue. Please do not spend your hard earned money to keep this dealership afloat. In the game of capitalism, this dealership deserves to lose for the sake of car buyers.

Everything was all right with the attention and service, correct person in charge, clear and fast, with nothing beyond normal that deserves to be highlighted

Good customer service, completely honest and transparent with the purchasing conditions offered, and with the good service add it a quick response

Each and every customer is different, and because they're different they need personalized attention, here it seems that they've understood this perfectly

It's a dealer that above all has a large stock of a wide variety of trucks, i liked a very beautiful one so i contacted them and they attended to me magnificently

This dealer really left me a good taste in my mouth with its meticulous approach transparency, i received an email that contains report of the used car, detailing everything from its features, service history, to its current condition, only can say that it is a good customer service