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Knauz Ineos Grenadier of Lake Bluff

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (123 reviews)
Sales hours: 9:00am to 5:00pm
Service hours:
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Sales Service
Monday 10:00am–6:00pm 8:00am–5:00pm
Tuesday 10:00am–6:00pm 8:00am–5:00pm
Wednesday 10:00am–6:00pm 8:00am–5:00pm
Thursday 10:00am–6:00pm 8:00am–5:00pm
Friday 10:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2018 state dealer award
View 4 awards
2018 state dealer award 2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award
New (888) 728-4413 (888) 728-4413
Used (888) 825-4531 (888) 825-4531
Service (888) 833-2282 (888) 833-2282

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Knauz Ineos Grenadier of Lake Bluff from DealerRater.

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Cole and Steve

Could not have asked for 2 better people to help with my lease of a new Mini Countryman. They were both very helpful and pleasant to work with and I would highly recommend there expertise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I apologize for the delayed response but, thank you so much for your kind words and wonderful feedback Sally! We truly appreciate it!

Love the service... came back for more!

We leased a Mini and turned around and bought a Mini too. The sales manager, Steve as amazing! “I feel the love”, Steve helped me close the deal and I couldn’t be happier. We have two cars from Knauz and they have made us happy every step of the way. #thanksSteve

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this wonderful review Danielle, we are loving the hashtag, and are so pleased to hear about your time with us!! Thank you again and for being part of the Knauz family.

Rob & Steve

I’ve recently purchased an awesome new 2018 Mini Countryman All4. Rob in sales Steve the sales manager made my buying experience a pleasure. Their in my speed dial.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your kind words and wonderful feedback! We truly appreciate it, and are pleased to hear that you had a great experience with us!

Exceeded expectations

I worked with the manager, Steve and genius cole. They were so accommodating and honest. I enjoyed the whole experience. I would definitely go back and recommend anyone to them. Very classy and low pressure environment!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words and wonderful feedback! We truly appreciate it!

Great help on the front end; easy to finalize transaction.

Rob Hill was great helping us select our Countryman. The day we had to finalize the transactions, the deal was done quickly, there was a tech person to familiarize us with all the features and everyone was very helpful. Fast, efficient and friendly..what else could someone want when buying a car?!?!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again we hope you are enjoying your new Countryman. Happy driving!

Out of State Purchase

I purchased a Mini for my kids from Knauz and worked with Rob Hill. We live in Colorado so this transaction had many more moving parts than a typical purchase. Rob went above and beyond the entire transaction and consistently exceeded my expectations! I would (and have) recommend Rob to my friends. Thanks again for the extra effort from a very satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you for such kind feedback Jim! We truly appreciate it and we will be sure to let Rob know about your kind words! Thanks again and happy driving!

What's not to love!

When you have the ace team of Rob Hill, Cole Syslo and Steve Kwasman it is mini magic!! We came in with specific needs in mind and Rob patiently listened and delivered for us. What a difference this dealership is relative to the other five dealers we visited. Rob was not only patient, but he also heard my concerns and addressed all of our needs without being overly aggressive or pushy. While we are previous Mini owners, that didn't curb Cole's enthusiasm for our new car nor his attention to our needs. He took his time detailing every new feature...and a lot has changed since we purchased our last mini more than a decade ago! My husband and I drove off the lot laughing and smiling in our new Countryman. Thank you Knauz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you Deborah, for your wonderful review and feedback! We truly appreciate it! Thank you for sharing your experience with us! We will be sure to let Rob and Cole know about your kind words!

Great experience

Great work between Rob and Cole, traveling from Tennessee , your group hit it out of the park! Thank you for taking care of us Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your feedback and review! It really means a lot to us! We will be sure to let all of the boys know about your kind words! Thanks again and Happy Driving!

Always has my back

Steve Porch is the best- very service oriented and works extra hard to ensure a fantastic mini ownership experience! I would purchase another mini from this dealership because the service is that good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for such wonderful feedback Brenda! We will be sure to let Steve know about your kind words! Thank you again and happy driving!

Consider Rob and Dealership even if you're 50 miles away

My daughter had a Mini which we had purchased from another dealer, now we were in the market for an upgrade. I also shopped around with other dealers and found Rob was much more responsive than any other. Very straight forward on the price the first time around, you don't have to haggle with them. He gave us very good suggestions on all the options we were looking for. Manager Steve is also a pleasure to work with, and finally Cole your Mini genius is also great to work with. They are a "No Pressure" dealership, and even the finance person has your concern. My take is to save your time and just contact Rob for the next purchase . Nick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for leaving such a wonderful review! It really means a lot to us. We will be sure to let Rob know about your kind words and feedback! Thank you and enjoy your new MINI!