Knauz Ineos Grenadier of Lake Bluff

Two events conspired to occur at the same time; a departing Knauz employee let the ball drop on our potential purchase and my wife was diagnosed with cancer. Without knowing any of this background Rob Hill stepped in and masterfully handled the sale of not one, but two used cars. His delicate handling of the situation at a sensitive time and willingness to make matters right and provide excellent value could not have been better. We thank Rob, and the excellent support of the Knauz team, who put themselves out to ensure we were well taken care of.

The Knauz team is a pleasure to purchase from. They found the right car and worked hard for me. I highly recommend them for your next Mini purchase.

I had never test drive the Mini Cooper before, but had eyed it for quite some time. I had about 6 weeks to test drive and secure a new car. This was only the second car I had test drove. Took it out and learned lease pricing over an hour or so Wednesday. Came back and drive again the following day and left 2 hours later with my Mini Cooper Convertible. Straight forward! Never felt the need to explore other options.

Was at first hesitant to make the 80 mile drive. Our salesman Rob was more than accommodating in making sure the car we wanted to see would be there for us. Great dealership! Looking forward to many years of motoring in my new mini!

What a beautiful and efficient dealership with a bazillion minis of all shapes, colors, and styles. I was so impressed with the friendly and concerned staff. It seemed as if everyone was there to make sure I was treated right. And I was! Cole was a delightful guide to my understanding of my new mini. Steve helped me with the business end, and Rob was pleasant and efficient in his role as the financial guy. My experience was actually pleasant. And I drove away in an awesome Mini Clubman. Thank you guys! Jennifer

Everyone at Knauz Mini was helpful and made the car buying experience pleasant and enjoyable. Rob Hill made us feel at ease during the entire process and helped educate us since we had never owned a Mini Cooper. Cole Syslo was also very patient and helpful when he went into great detail describing all the automobile features and systems. I would go back to them for my next purchase.

Alex helped us sample a lot of cars in the short time we had til we found the perfect fit. He was very patience, helpful and and fun to work with and definitely helped me find the perfect mini. Had a hard time saying goodbye to my old mini but didn't take me long to love the new one. Thanks Alex for all your help in a short period of time. Also thanks to Cole who is the best teacher to explain how everything works. So thorough and promised to always be available with questions. A genuinely great guy.

I think Rob did an expert job at his attempt to satisfy the customer & sell his product on E MAIL, phone & in person. Cole certainly knows his job & the product. I hope the Clubman is at the very least all that was represented. The 4 & 1/2 hour trip back home was very pleasant to say the least. Keith Stone

From the first visit with zero pressure from Rob to the delivery where Cole went through every feature/function, the finance team was quick and efficient, I haven't had a better car buying experience. The Mini Countryman All4 S is an amazing little car and I look forward to putting on many miles! I felt I received a great price and Knauz has earned a customer for life!

Rob Hill, Cole, and everyone else made our trip from Wisconsin worthwhile. We are delighted with the car, the trade-in, all aspects of the service. Two improvements I'd suggest: clearly identified customer parking and a receptionist. In each showroom to welcome customers and provide preliminary information.