Hull Dobbs Ford

They are full of xxxx don't waste your time with them your better doing business with another dealership the financial management is the worst tried threatening me this morning so xxxx iron city ford

Very friendly and helpful. Chris and Andy worked with me to find the right truck for me and got me out of the door quickly.

When I bought my car in august the sales man Victor was extremely helpful. However the finance manager seemed helpful at first I later realized that the extent of my warranty wasn't not fully explained. My car was taken to their shop for a total of 5 days. Only for them to release it back to me saying nothing was wrong. A month later the issue occurred again and I had a second opinion taken and the issue was resolved immediately. In an attempt to have these issues resolved I was called a liar and hung up on by three managers who refused to listen to anything I had to say. I didn't want money, I didn't want special treatment. I just wanted my car fixed when I originally took it in.

The manager Andy Knight was very helpful and guided me through process. Ralph was a great salesman and did what it took! Would recommend to anyone

I used Iron City Ford when i needed to purchase an vehicle. And now i use them to service that vehicle. They are awesome, you will be pleased with there customer service!!!

MY wife and I went to iron city Ford looking to buy a Ford Edge. It was good day because we bought the edge we wanted. Dealing with Victor the salesman was one of the best car buying times I ever had Thanks Iron City Ford

I had to take my explorer in to get checked out because the repair shop I took it to said that it had to have a code cleared out by the dealer. We took the car into Iron City Ford and told them what was happening and that the car also had a recall and we wanted to get it fixed. They called back and said that a part we had just had replaced was to blame and that it needed to be repaired because it was faulty. We gave the ok for the fix and told them to do everything else on the list but 2 other things. When I picked up the car it was having the same issues and same lights were on. My husband was pretty much told sorry about your luck, and if they looked at it again we would be starting over with another diagnostic fee and paying again. I paid almost $1000.00 for an oil change because absolutely nothing is fixed on my car. They did not even clear out the lights or address the recalls ? I am not a happy customer but Iron City had not problem sending right out the door with a broke car and $1k less 🙁

Wife purchased a Expedition over the internet and signed the deal on Oct. 27. as of Dec. 2 we still do not have paperwork to get it tagged. Told it would be overnighted 3 days ago. Still no paperwork. Facing late fees , penalties and a ticket for an improper tag. They use a vendor to do this they say but dont know the vendors name to get a carrier and tracking number. When wife picked up SUV it had not been cleaned and only given 1 key without disclosing it only had 1 key. Should have had 2. Contacted on several occasions with no response. Sent email to several in the command chain with no response. Poor communications and follow up after the sales on critical issues. If you go their way PLEASE Buyer Beware...

Made an appointment for 10am to get my first oil change. When I arrived I was told their were 2 cars ahead of me that did not have an appointment. Was told that even though they make appointments on line it is first come first served. Why would you make an appointment if it is not honored? Will not come back here for service again. Took over an hour for a simple oil change.

The Internet Manager, Braden is a wonderful young man! He did a great job at informing me on how the sales process would go. He was very polite over the phone and when I came in he greeted me in a professional manner and passed me over to my designated salesman. Even though I didn’t purchase a vehicle, Braden went above and beyond to give me excellent service. He gave me a follow up phone call just to check in on me after I left as well. Overall I was very satisfied with how this young man treated me.