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Lamacchia Honda

(124 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 9:00am–1:00pm
Sunday Closed Closed
New (315) 849-5233 (315) 849-5233
Used (315) 766-2085 (315) 766-2085
Service (315) 766-2058 (315) 766-2058

Reviews

(124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lamacchia Honda from DealerRater.

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Absolute worse buying experience I have ever had....

Absolute worse buying experience I have ever had. Negotiation went well but from the phone call 45 minutes before the agreed vehicle delivery time saying that it was not ready, it went down hill fast. When I was asked if I wanted out of the deal and I said yes, the attitude became very unprofessional and their stories did not agree. This is not a place where I could ever trust to conduct business. Very reminiscent of car dealer poor reputations. The dealership owner became involved and his comment and concern was that he was loosing money - not much concern over loosing a customer. No harm no foul - another vehicle was found at another dealer and I am even slightly more pleased with the deal.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
6 people out of 6 found this review helpful.

I leased my Civic with the dealer and went on to buy it...

I leased my Civic with the dealer and went on to buy it before the 3 year lease was up. I had brought it in a few months ago for the back wheel bearings to be replaced and the service guy wasn't very helpful. When I called to check the status of the service in the afternoon, since he had told me he would call before noon, he was unable to "find" my car. Obviously that wasn't reassuring. The wheel bearings were replaced under the Power Train warranty and I was satisfied with the work, not the experience. I brought my car in this time for the front bearings (still under warranty) and was told that it would be a $45 dollar diagnostic fee just to look at the car. If the car is under warranty I shouldn't be charged a diagnostic fee...it's pretty simple. Not happy, wouldn't recommend, and definitely won't be returning.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
9 people out of 9 found this review helpful.

Great Experience

Having dealt with many different dealerships, I was pleasantly surprised with this one. Everyone seemed genuine and professional. They truly care about the customer and are not just looking to make a deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Extremely happy with my CR-V purchase

Great experience from beginning to end. I've purchased a Civic from this dealer in 2006 and now my 2013 CR-V. I would recommend them to anyone looking to for a Honda vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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excellent service!!!

Claudio from Lamacchia honda, the absolute best!!!! Want to talk about exceptional service that's the place to go.Amazing and simply professionals, they work for you . I will never go anywhere else and i love my new car...Waaay to go Lamacchia HONDA!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great deals, great service

I just leased my third Pilot from Lamacchia, and this is the seventh or eighth vehicle I've purchased or leased from them over the years. Each and every time my expectations have been exceeded - the sales reps are always knowledgeable, the trade-in values are fair, and I always feel like I'm getting a good deal. They make the entire car buying experience a pleasant one. Their service department is top-notch too, and I'd never take my Hondas anywhere else for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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lucky to Have a great deal with Lamacchia Honda

I lease a car for almost three years , moreover I was so Pleased with Lammachia ! the sales representative was helpful and knows what I want exactly . definitely I will visit lamacchia again to purchase a car which will be mine and proud to be from Lamacchia Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Mrs. M. I. S.

Our fourth CRV and seventh Honda in total. This purchase is a 2013 CRV EXL in Basque Red and we are very pleased with all of the new upgrages from our 2011 CRV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very pleased with my new car purchase!

This was my first new car purchase and I was very pleased with Lamacchia! My sales representative was great! He wasn't the typical sales person who pushes you to make a decision. I was able to take my time and have all my questions and concerns answered! I ended up with a beautiful car and a great deal! I would definitely recommend Lamacchia and I am sure I will be back again for my next car purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great New Car Buying Experience. Fast and Friendly

We bought two new Honda's last year at this dealer. Just traded one in for a New 2013 Honda Accord EX-L 4 door sedan. Love the car and highly recommend this dealer. We drive 55 miles from home to purchase from Lamacchia Honda. Prefer over our local Honda dealership. No hassle and NO OLD BOY wrangling on terms. Jim G.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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