Reviews

3.9 out of 5 3.9
54 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    August 31, 2018

    I know that there is a common lore of car dealers trying to gull the gullible, but I've never imagined that things can be taken to the level of outright... thievery like in the experience I had today with Lamacchia Honda dealership. For everyone's delight, here it is: as I am shopping for a used car, and one of the top options is Honda, I walked in their dealership. The rather sour and irreverent agent that was assigned to me ended up showing me this Accord LX which he declared to be priced at $18995 -- this was already $1000 over the price they advertise online for exactly the same car, but whatever, this is not the most outrageous part... I decided to look into how that would compute into an out-the-door price, preferably as a tentative monthly payment. Thence, the agent took off for a few minutes and returned with this form where he informed me that -- counting my $1500 trade in and $1500 cash -- I would have to pay no less than $389.47 at a 1.9% interest. Note that he even gave me a cent value... This was over my budget, so I hesitated. Yet, staring intently into my eyes he indulged me: "Will you buy it right now if I discounted it to $350"? "Nope", I retorted, "I still need to research it". So he took me to his boss, who magnanimously offered me $308. At that moment I realized that something is not right: even with taxes and whatever fees and interest, 19000 minus the trade in and cash could not split into almost 400 by 60 months; I'm a physicist, so the wrong numbers should've hurt my brain more timely, but I guess that a day of dealership visits will do that to one's common sense. So I asked the guy to reverse his calculation and tell me what would be the shown price with his "discount". So, he shows me a calculation that started with -- guess what? -- $18995. Obviously, the calculation was this time about right, but he was trying to sell it to me as a discount even though he based it on the same initial price. In other words, the agent gave me a monthly price corresponding to about $4800 over the price of the car he'd showed me, and when he prodded me to make my choice right then and there for $350, he was swindling me off for about $1600 over the life of the loan. I want to give them the benefit of the doubt and consider that the agent's monthly payment was actually a honest miscalculation, but yet this is fishy and there is no way the manager didn't realize that his calculation that he presented as a serious discount did not start with an actually discounted price. I shall never set foot in that dealership and I strongly recommend that you avoid it. Inasmuch I appreciate the surreal experience, it almost ruined Honda for me and there is no poetry in that...

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    August 12, 2018

    I bought a certified car with the knowledge that it had 1 owner. Come to find out it was in a accident and nick orso owned it. They painted over the name.... Dont buy used from these ppl.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • December 18, 2015

    I would like to commend Owen Delay, salesman at Lamacchia Honda, for his exemplary service during my recent car purchase experience. Owen was professional,... knowledgeable, patient and friendly without being "pushy" and he went over and above to ensure my satisfaction. Owen came in on his day off to accommodate my schedule and went out of his way to assist me with getting my vehicle on the day I wanted it, despite a minor problem with my down payment. Owen and the staff at Lamacchia Honda is the reason that I returned to purchase my third Honda. Thank you again for a good experience!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 1, 2018

    Bought a used Honda from Owen, was totally painless! Easy to work with and they went out of their way to have the car ready.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 21, 2017

    I've been a client of LaMacchia Honda for YEARS. I love these guys. Today they were able to squeeze in my oil change last minute. They were quick and cost... competitive for the area. Everyone one -- from John in Dispatch to Ed the service advisor to the women who collect the money -- is friendly and professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    April 4, 2017

    I personally had a wonderful experience with Mike Dimmler at Lamacchia Honda. He went above and beyond to make my new car ready for a same day spot delivery.... He worked with his colleagues to place me in a new Honda Civic that same day. He was personable, understanding and willing to go the extra mile for the sale. He was wonderful to work with and I highly recommend working with him at this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 13, 2017

    Sales person Devin and the finance person Steve went above and beyond and put my family in 2 New Honda Crv s. Couldn't say enough good things about them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 9, 2016

    My girlfriend and I went car shopping, this was the second Honda dealer we went to. The first was in Liverpool and lets just say they were rude, snotty... and miserable to deal with us. Simply put just a waste of time but then we went to Lamacchia Honda, down town Syracuse. Our Sales person Nas as great, we hit it off very personable and knowledgeable! Not a typical car salesmen, he asked us what we needed and showed us what would work. Phil, one of the managers actually pulled up the car for us like it was valet parking ( impressive ). The other manager introduced himself to us as we walked into the dealership not after the sale like others do, Nelson was also very personable which made us feel important and at ease. Definitely happy that we went to Lamacchia Honda, next time we wont waste out time going somewhere else first. Do your self a favor and just go there!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 12, 2016

    I've been going to Lamacchia for years and they have always been the best! Knowledgeable staff and very friendly, and the service is great too!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    July 12, 2016

    I've been going to Lamacchia for years and they never disappoint! Knowledgeable and friendly staff and they do a great job!

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    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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