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Chrysler Dodge Jeep RAM of Utica

(230 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–5:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (315) 235-1967 (315) 235-1967
Used (315) 272-4533 (315) 272-4533
Service (315) 737-6124 (315) 737-6124

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Utica from DealerRater.

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So happy!

Love my new jeep and I made a new friend. How lucky am I! Jenny made it so enjoyable. I will be back and I will recommend her to everyone I know. Thank you for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, Thank for telling us about your great experience at our Carbone Dodge Chrysler Jeep RAM of Yorkville with Jenny. We can't wait to see you again. Karen Flynn Internet Manager

Great staff

We have bought our last 2 vehicles from carbon dodge always a great experience! Friendly and knowledgeable staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Derek, Thank you for taking the time to let us know how you feel about Carbone Dodge Chrysler Jeep RAM of Yorkville. We really appreciate it. Karen Flynn Internet Manager

Amazing staff at this Carbone

I had a great experience getting my third Jeep from here, the staff was wonderful and very helpful. Didn't feel pressured or pushed around like you do at a lot of other places (including some other Carbone dealerships). Great experience and I would love to deal with the same two guys again when my lease is up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, Thank you for telling us about your great experience at our Carbone Dodge Chrysler Jeep RAM. We look forward to seeing you when your ready for a new lease. Karen Flynn Internet Manager

Jeep Service Visit

Worked with Erik Agnew. He was awesome. Very knowledgable and helpful. Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Dana, Thank you for telling everyone about your experience at Carbone Dodge Chrysler Jeep RAM of Yorkville. Erik Agnew works hard to keep our customers happy. It's nice to hear he succeeded. Have a great day! Karen Flynn Internet Manager

Thank you

Great and fast service. Advisor was friendly and efficient. Will be back. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Brian, Carbone Dodge Chrysler Jeep RAM of Yorkville appreciates the time you took to share your opinion. Have a great day! Karen Flynn Internet Manager

service visit

Eric White Was EXCELLENT so so friendly and prompt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Amee, Thank you for letting us know how excellent your experience with Eric White was. Carbone Dodge Chrysler Jeep RAM of Yorkville appreciates your feedback. Have a great day! Karen Flynn Internet Manager

Thank you!

We were recently in for service. Staff was fun and friendly. We will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, Our fun and friendly staff at Carbone Dodge Chrysler Jeep of Yorkville can't wait to see you again. Have a great day! Karen Flynn Internet Manager

Excellent!

Really good experience. Selling me the van in a friendly but not pushy way. Geoff found financing that kept it well within my budget. When a warning light came on, Eric did a thorough inspection and not only fixed the problem but prevented another (which would have come up after the warranty expired)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, Thank you for sharing your really good experience at Carbone Dodge Chrysler Jeep RAM of Yorkville. Our sales and service teams want you to know they are there for you. Have a great day! Karen Flynn Internet Manager

serviced

quick service with my vehicle good comunication and overall a good expierence very fast and talented great job overall will continue to use this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kendra, Thank you for visiting our Carbone Chrysler Dodge Jeep RAM of Yorkville Service Dept. We are here to help with all of your vehicle needs. Have a great day! Karen Flynn Internet Manager

Wonderful Service Advisor

Had the good fortune of having Eric White as our service advisor. He as very friendly and took care of our concerns. Best service we've had in a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, I wanted to let you know how much we appreciate your feedback regarding your service visit at Carbone Chrysler Dodge Jeep RAM of Yorkville. We work hard to make sure everyone is as satisfied as you. Karen Flynn Internet Manager