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Chrysler Dodge Jeep RAM of Utica

(230 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–5:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (315) 235-1967 (315) 235-1967
Used (315) 272-4533 (315) 272-4533
Service (315) 737-6124 (315) 737-6124

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chrysler Dodge Jeep RAM of Utica from DealerRater.

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Car shopping

My man Miguel is one of the best car salesman at Carbone very respectable and very high class went out of his way to get me in the SUV I want it .. thank u so much ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Jimmy, Thank you for letting us know about your very high class experience with Miguel from our Carbone Dodge Chrysler Jeep RAM of Yorkville. Let us know if we can be of help with any of your vehicle needs. Have a great day! Karen Flynn Internet Manager

SENSATIONAL

Miguel Diaz was sensational! Transition was so smooth that by the time i realized i was in a newer pickup i felt like it was a dream. Miguel aka Papi Shampoo not only did he took care of me but made me feel he was there for me and made sure i was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Kelby, I was so glad to hear about your sensational experience at our Carbone Dodge Chrysler Jeep RAM of Yorkville with Miquel. We plan to be there for all of your vehicle needs. Have a great day! Karen Flynn Internet Manager

My first brand new car purchase!

I just want to start of by thanking Roberto Ortiz and Carbone Dodge for the best customer service experience! I was car shopping for my first car and he was the most knowledgable, understanding and hardworking salesperson I've ever come across! I went in just to browse on some options and was not expecting to leave the same day with my brand new 2017 Jeep Compass, but he made it happen! Roberto made sure all my needs were satisfied and the payment was the very best part! He personally set up my first oil change, introduced me to service advisors as well as the recon crew, who made sure my Jeep was detailed and shiny the very same day! To anyone looking for that right car, he's the man you want to work with! I also want to thank Allen Hutchings for helping us close the deal, It was a pleasure doing buisness with the group and I will defiantly be back with family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Alla, Thank you so much for telling us about your best customer experience ever at our Carbone Dodge Chrysler Jeep RAM of Yorkville with Roberto. Our team knows customers like you make us what we are today. Enjoy your new ride! Karen Flynn Internet Manager

Drove away same day

I bought a jeep patriot a couple days before Christmas. I had Miguel Diaz as my salesman. He was very helpful with finding the particular vehicle I was look on for and explaining the features during the test drive. He was also helpful with all the paperwork and dmv paperwork. I was able to drive out with my vehicle that same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jeremy, I was so glad to hear how helpful Miguel was from our Carbone Dodge Chrysler Jeep RAM of Yorkville. It's awesome that you were able to drive off the lot with your vehicle that same day. We look forward to helping you with all of your vehicle needs in the future. Have a great day! Karen Flynn Internet Manager

Best RAM Ever Purchased

I went in looking for an Orange Ram....the process was flawless and the professional attitude from my sales man Charlie was top notch...I would recommend this place of business any day of the week...thank you again Charlie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Matthew, I was so glad to hear about your flawless and professional experience with Charlie at our Carbone Dodge Chrysler Jeep RAM of Yorkville. We really appreciate your recommendations. Enjoy your new ride! Karen Flynn Internet Manager

A-M-A-Z-I-N-G

Went in looking for a truck. After a few minutes Dan Saponaro had found me one in my price range and exactly what I was looking for and then some. I am extremely happy with his customer service and I will be going back to him again when I'm looking for a vehicle in the future. A+ Dan, and thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello BBorowiec, Thank you for letting us know that you were extremely happy with the customer service you received from Dan at our Carbone Dodge Chrysler Jeep RAM of Yorkville. I will be sure to let him know you plan to contact him when you're ready for your next vehicle. Have a great day! Karen Flynn Internet Manager

Great customer service

I bought my car brand new. When I first came in to look all I had to do was tell them what I wanted, and from there they were the ones who got me into a car I never thought I'd own, but now have come to love!! So far I have gotten all my service work done through them, as far as oil changes and snow tires, they were very accommodating to me financially and help keep prices within my budget. They have an amazing and friendly staff who make it fun and personable, it's a great environment!!! Thank you Carbone & staff!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Rae, Thank you not only for your purchase from our Carbone Dodge Chrysler Jeep RAM of Yorkville, but for your comments regarding your satisfaction with our Service Department. Our staff greatly appreciates it. Have a great day! Karen Flynn Internet Manager

Simon Mills got me what I wanted!

I've been looking around for a new truck for some time now, and I decided to check out Carbone Dodge. I'm a type of person who dreads walking into a dealership, but this experience was a no brainer. BEST EXPERIENCE! Simon did not push, and let me decide while giving me options to test drive what interested my needs and wants. I walked in to Carbones knowing what I wanted, with a number in my head, and walked out with a truck that matched that. THANKS SIMON! I've already recommended a few friends and family members so Simon will keep busy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Matt, Thank you so much for sharing the best experience ever at our Carbone Dodge Chrysler Jeep RAM of Yorkville. I'm sure Simon greatly appreciates your recommendations. Have a great day! Karen Flynn Internet Manager

2015 Jeep Grand Cherokee

Like to thank Dan Saponaro for everything he did from Carbone Auto group

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Chris, On behalf of Dan at our Carbone Dodge Chrysler Jeep RAM of Yorkville, your are very welcome. Enjoy your new ride! Karen Flynn Internet Manager

happy customer

My buying experience was excellent my salesman Daniel Saponaro was very professional and followed through with everything he said when I was purchasing my jeep

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Beth, I was so glad to hear that Dan followed through with everything to your satisfaction. Our team at Carbone Dodge Chrysler Jeep RAM of Yorkville works hard so you don't have to. Have a great day! Karen Flynn Internet Manager