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Matthews Import Center

(897 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–4:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (607) 821-3073 (607) 821-3073
Used (607) 304-4972 (607) 304-4972
Service (607) 304-4963 (607) 304-4963

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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All good 😊A+++++ definitely recommend Matthews Subaru.

All good 😊A+++++ definitely recommend Matthews Subaru. Will.buy another Forester when needed👍👍👍👍also great service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for the 5 Star Review and your business!

Matthew’s Subaru is always a pleasure to deal with.

Matthew’s Subaru is always a pleasure to deal with. They are always courteous and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for the 5 Star Review and your business!

Love getting cars from Matthew’s!

Love getting cars from Matthew’s! They make the process so quick and painless! Rich French was my salesman this time and he did an amazing job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Richard French! Thank you for your business and the great review!

Easy to set up an appointment to renew my lease with a

Easy to set up an appointment to renew my lease with a new car. Great customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

Very happy with the new vehicle and the sales and vehicle

Very happy with the new vehicle and the sales and vehicle service teams. always have, and will continue to recommend Matthews, and specifically Matthews Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

Purchased a Subaru after initially looking at a KIA.

Purchased a Subaru after initially looking at a KIA. Chris McAndrew was awesome to work with. Very accomodating!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Chris McAndrew! Thank you for your business and the great review!

We have been customers for about 30 years (8 Subarus, all

We have been customers for about 30 years (8 Subarus, all new). The Subarus are very good, and the Matthews service is excellent, and the Matthews people are excellent. To lead off we needed to keep my son's 15-year-old Outback in service until it could be traded in. Zach and his team diagnosed the chief problem with it, Zach gave us a choice and an enterprising lady tech provided a quick and affordable workaround fix until our new car had arrived. This saved us from a MAJOR transportation crisis in the meantime. Rich French pointed out the advantages of a trade-in versus a simple sale; we got an excellent price for the old vehicle. Rich French then picked out the new Outback with a desirable package and color from all the options and advised us on the time to expect delivery. The new vehicle arrived a bit before we expected, the old vehicle held up fine, we were able to schedule a convenient appointment with Rich French to complete the purchase including his recommendations on dealer packages. Rich also directed Nick the car guru to further educate us on all the car's features (we needed a lot of updating). Nick scheduled a further appointment to review our questions. Rich and Nick were also very forthright on what we needed and what we did not need to do (or could ignore). I don't get that very often with any product. I can't think of anything that could have been done better. That's why we come here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with our team at Matthews Subaru! Thank you for your continued business and the great review!

HAPPY WITH THE CAR AND THE TRANSACTION WITH TODD GAVAZZI

HAPPY WITH THE CAR AND THE TRANSACTION WITH TODD GAVAZZI BUT GOT TIRED OF THE FINANCE MANAGER TRYING TO PUSH THE EXTENDED WARRANTY 4 OR 5 TIME AFTER I SAID NO.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We have just purchased our 5th Subaru in the past 14

We have just purchased our 5th Subaru in the past 14 years! We love them but what makes them so amazing is the Matthew's team. Michael McNeal has sold us each one. He's always friendly, personable, knowledgable, efficient and makes the whole experience enjoyable. Scottie and the entire team always make us feel like family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Mike McNeal! Thank you for your business and the great review!

Wayne Trusdale was great (and calming).

Wayne Trusdale was great (and calming). He took care of the problems and sold us 4 tires along with some still under warranty work. He is an asset to Mathews Subaru! I do not see him under service department - or anywhere else to rate him. I would give him 5 stars! He is one of your service managers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, We’re so glad to hear you had a great experience with Wayne Truesdale! Thank you for your business and the great review!