Reviews
Maintenance service
Maintenance service of deluxe oil change with NYS inspection. Dealership was clean, service department staff professional and knowledgeable. Technician serviced my vehicle timely and didn’t fill windshield fluid per my request since I use a different fluid. Overall experience great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to read about your recent service visit with us, Michelle! Thank you for trusting us with your vehicle.
M. DePerno
I flew from Michigan to get a great deal there. Bought a used 2020 Explorer. Sales people and transaction went very smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate the feedback, Mitch. Thank you for trusting and choosing Orleans Ford. Enjoy your new Explorer.
Great Service!
Great dealership with amazing hardworking people! Oil changes are quick and done properly. They also keep every clean and safe for their customers and staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are certainly doing our best to keep everyone safe during these crazy times! Thank you for the great compliment and your recommendation. Have a nice Spring.
AWESOME!!!
Richie Beyer was my salesperson and was amazing. Met me after hours to present me with my Aviator. George (owner) even came after hours to check and make sure I was ok. Thanked me for the business may times work. Can't thank them enough for the amazing service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
You are so very welcome, Jerry! We appreciate you not only making the trip up to see us but letting us know about your visit. We will be sure to pass these kudos along to Richie and you have a great Spring!
Not happy today
Brought car in for the works. Drove around the parking lot. Car made not good noise and wrench light came on. How I'm the world can this happen? Not a good day
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service issues are rarely easy. We regret the inconvenience and are addressing the issue today. Thank you for bringing it to our attention, Bryan.
AmaZing experience
My experience here was good. Absolutely no bull or pressure . Prices are great compared to other dealers and what I like must about Orleans is that you see the same great faces after 20 years of dealings.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great feedback, Josh! We really appreciate the support over the years. Thank you for choosing Orleans Ford.
What we needed
Orleans Ford found us just what we needed and st a great price we could afford. They were knowledgeable and practical. Didn?t try to sell us something we didn?t need.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the truck, Sophia! Thank you for letting us know how we did. We sincerely appreciate your recommendation!
Excellent Service
AAA tried to jump my battery twice. It wouldn't hold the charge. On the second day, AAA jumped the battery and my daughter drove it to Orleans Ford. She left a note and keys in the drop box. Orleans Ford texted me at 8:30 am. I returned their text when I woke up at 9:15. Orleans Ford replaced the battery, no charge. I would say that I received exemplary service, especially since it was Monday morning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sharon, we're happy to have helped. Thank you for sharing your thoughts with us. Have a great week!
Buying used F150
Overall, it went very well. Answered all of our questions correctly .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fantastic, Amy! We appreciate you letting us know about your recent sales experience with us. Thank you for making the trip up to see us and for your recommendation.
We recently bought a 2015 Ford Escape at Orleans Ford. It...
We recently bought a 2015 Ford Escape at Orleans Ford. It was a very easy, no pressure, comfortable experience. Plus, our vehicle was in great condition at a great price. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations David! Thank you for taking a moment to let us know about your 5-star sales experience with Mike M. Enjoy your new SUV and thank you for recommending Orleans Ford.