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Orleans Ford

(816 reviews)
Visit Orleans Ford
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm Closed
Tuesday 8:00am–7:00pm Closed
Wednesday 8:00am–7:00pm 8:00am–5:00pm
Thursday 8:00am–7:00pm 8:00am–5:00pm
Friday 8:00am–7:00pm 8:00am–5:00pm
Saturday 8:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 379-2202 (888) 379-2202
Used (888) 378-6203 (888) 378-6203
Service (888) 552-1851 (888) 552-1851

Reviews

(816 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Orleans Ford from DealerRater.

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Be careful where you buy! 2 weeks to the day after taking...

Be careful where you buy! 2 weeks to the day after taking delivery I have an issue, take it back, the guy actually had the nerve to come out with an estimate for over $3,000. I just payed almost $40,000 for the truck, 3 weeks later they want another $3,000! After leaving I get a call back wanting me to buy and aftermarket warranty THEN come back and have them pay for it (dishonest much) ? I will pay literally any other ford dealer to repair this before giving this place another penny.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello Jmk24925, thank you for bringing this to our attention. Our apologies that we are just now seeing this here on Dealer Rater. Your feedback certainly does not sound like the everyday experience that we provide; therefore, we encourage you to reach out to a manager at the store 585-798-4316 or email us at bidlemanautogroup@gmail.com with your basic contact information so that we may have an opportunity to resolve it if we have not already done so.

Consumer response

Lol a month and a half later

Dealer response

Just to be clear, DealerRater does not send the dealership notifications when reviews are submitted because we are not on a paid subscription.

Find another dealer west herr ford

Bought my truck there came in with scratches,sales o]person did nothing about,complained and got a message from the owner george bidelmen,called back to number and it was out of servive,truck never got fix from the time of delivery with the damage,I wouldnt recommend this dealer if they gave me a free car. The owner also called me about my car for sale,and said it was for him,which was a lie,he buys cars and sells them for profit,he never did stop down to look at my car,made some xxxxxxxxx lie again. Blocked from my phone,never again will deal with orleans ford or george bidlemen dealerships

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for continuing to reach out, Jim. We take customer feedback seriously and are always willing to assist should an issue arise. As we suggested in the few anonymous reviews that you posted yesterday if there is anything we can do to help you, please call me at 585-250-0738.

My experience with Orleans Ford and it's staff was the...

My experience with Orleans Ford and it's staff was the best I've ever had with a car dealership, and I live in Everett, Washington, 2600 miles away. Starting with Eric and Justen in sales, Stephanie in Finance and Gloria in buyer turnover the process was smooth and easy. The deal was exactly as we discussed, the vehicle was exactly as advertised. I highly recommend considering Orleans Ford, no matter where you live.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Mike! We sincerely appreciate you taking a moment to leave us this feedback recognizing our great employees. We hope you are enjoying your vehicle. Thanks again!

I have bought cars from many dealers in my life and had...

I have bought cars from many dealers in my life and had very stressful interactions with sales people and walked out, Justen and Dave were the most professional and nicest sales people I have ever met ! Kind , courteous and no rush at all and NO pressure ! It was like talking to my friends and family. I cannot say enough on how the staff treated me. It was a pleasure ! I will buy there again and will tell everyone I know to purchase their car or truck at Orleans Ford. Go see Justen and Dave in sales and you will enjoy your experience buying a car ! Andy..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Andy! We sincerely appreciate your recommendation and will be sure to pass along your kudos to the team!

survey

Best experience ever had and buying a car great people great selection great atmosphere

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking a moment to let us know how we did, Michael. We appreciate you choosing Orleans Ford.

Great customer service and friendly staff. I would...

Great customer service and friendly staff. I would recommend this dealership to everyone I know. I plan on purchasing from here again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks, Danielphaney, your recommendation is so important to us. We appreciate you letting us know how we did!

Consumer response

Very friendly and willing to help

Customer service

Wonderful customer service. Very friendly and helpful staff. My salesman Brennan was awesome. He worked with me to find a truck that fit my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on the new truck, Joshua! We appreciate the great feedback and that you have continued to choose Orleans Ford over the years. Thank you again!

Great dealership to work with

Sam Bush was great to work with I saw what I was looking for on the website and Sam reached out to me about the truck I was interested in and I drove 90 miles to check it out and we worked the numbers that were fair for both of us. Thanks again Sam.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on the new truck, Ken! We appreciate you taking a moment to leave us your thoughts. Thanks again for choosing Orleans Ford.

2021 Ford explorer

Brennan and Tristan were absolutely fabulous great experience. I would recommend them to anyone that is looking to buy a vehicle. Thank you all so much. I love my 2021 Ford explorer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Fantastic, Darcey! Thank you for taking a moment to recognize Brennan & Tristan. We appreciate you making the trip up. Have a great Summer!

The Orleans Ford staff are amazing, We worked with Tiana,...

The Orleans Ford staff are amazing, We worked with Tiana, she met us outside, greeted us, and right from the jump had everything lined up and ready to go from the test drive to the final signature, she had everything set and ready. Hands down this was the smoothest vehicle purchase experience I ever had. We will definitely be coming back for our next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to read about your great experience with Tiana! Thank you so much for letting us know how we did!