Skip to main content
2024 consumer dealer award
View 1 awards
2024 consumer dealer award

Reviews

(780 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Orchard Park from DealerRater.

Want to share your experience with this dealership?

Write a review

Very satisfied

Our salesperson, John Roll has been great. From the purchase to assisting with service. I would definitely recommend him and this dealership, West Herr Chevrolet of Orchard Park, NY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are so happy to hear that! Thanks, Michael! 😊

I had a very enjoyable experience purchasing my 2023

I had a very enjoyable experience purchasing my 2023 Silverado. My salesman Zach was excellent & got me the exact deal I was looking for. Nick was great in finance & the parts & service Department handled the ordering & installation of the accessories i wanted efficiently. I will definately be shopping here again in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was going to do an internet purchase, but after Carl

I was going to do an internet purchase, but after Carl helped with a test drive and appraisal of my trade-in, I kept working with Carl and we pretty quickly ended up with a fair deal on a new Equinox. Carl’s professionalism showed as he helped me after hours and while out of office. Nico was very efficient with the pick up the next day. Overall, a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good service

Incredibly courteous and knowledgeable. Waited in the air-conditioned wait room, the service took less than an hour for a busy place. Would definitely recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We are so happy to hear that! Thanks so much, Greg! 😊

Always courteous and accommodating.

Always courteous and accommodating. All dealings with West Herr have been a positive experience. Sales and service are exceptional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service was excellent the people were amazing the

The service was excellent the people were amazing the time to finish the job was exceptional timing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service

Greg J was my sales rep. I was not renewing my Buick Encore lease. Greg was very diligent in helping me find a suitable lease to match my budget and needs. He set me up with Phil H at West Herr Chevrolet. What a great car leasing experience. Phil was excellent! He reviewed several features of the vehicle before I left the lot.🌠🌠🌠🌠

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

1st time dealing with the chevy dealer seemed good fixed

1st time dealing with the chevy dealer seemed good fixed the problem. Had a good team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ross is the man always make sure everything goes smooth

Ross is the man always make sure everything goes smooth and easy going fella I live 18 hours away but wouldn’t go no where else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great job Donavan Scott πŸ‘

Over the past year it has been tough for the consumer as well as the dealership we stuck with it till I was completely satisfied πŸ‘

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks, Patrick! 😊