Reviews
Friendly
Sandy took care of us nice guy thank you again they worked with my financial situations and got me a low payment thanks basil 🖒! Recommend it and dont forget the free oil changes for life.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Woohoo! Welcome to the family!
over all
I love Basil Resale but I spent 4 hours in there to close a deal, didn't take me that long with Sandy. I had to call to find out when I would receive my check from the extended warranty I had on my Versa, never found out from my salesman Tony. I don't know how much experience he has but he was very nice and polite. Never got a follow up email like I did before and didn't get a coffee mug like I did before. I will recommend Basil to my friends, as you do have the best deals, most of my family shops at Basil
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the candid feedback. We will look into these things. We appreciate your support!
Amazing Experience at Basil Resale Center!
My experience at Basil Resale Center was a great one. John Lombardi was very helpful with my entire process and experience. From helping me choose my vehicle (one that I love!) to answering all of my questions he couldn’t of been more helpful and kind. I highly recommend anyone to go to this dealership and to ask for John!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your glowing review! Welcome to the family!
Last minute hero
Waited until the last day to get my car inspected and serviced, Walked in unannounced on a Saturday Morning, and was told there would be a wait. . . and there was, but the service department took care of me and I was in and out in about an hour. . . Much better than if I had tried any other inspection station. . . Plus I purchased this car from BRS and they know me and my car. . . none of this headlamp adjustment or you have a brake light out. . .Thank you very much
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Welcome to the family!!
Great!
Hade a oil change took great care of me. Got me in and out in a short period of time. They treat me great every time I get service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to hear it! Welcome to the family!
Easiest car shopping experience I've ever had!
We had a great experience at Basil. Joe Santalucia was easy going, very knowledgeable, and genuinely got to know us as customers and people. We never felt pressured to make a decision or forced into a car we weren't interested in. We were in and out with a new car within 2 to 3 hours....by far the fastest and easiest experience I've ever had purchasing a car. I highly recommend Basil and Joe and I'm not an easy customer to impress!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks to you! Welcome to the family!
Dream Car!!
I drove to Buffalo from Rochester because I couldn't pass up taking this car for a test drive. Ray was great to deal with! He was easy going and not pushy at all. I didn't need to trade up but definitely wanted to. He was able to negotiate a deal with my trade in that left both parties feeling satisfied. I was able to drive my new car off the lot that day! Definitely would recommend Basil and especially Ray. Thanks so much, I love my new wheels! PS... Sandy was great too... very funny!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your recommendation!
Amazing
Great customer service and very helpful when looking for my first car staff is very friendly and took care of a lot best dealership I’ve been too
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks to you! Happy driving!
SUPER helpful
Bought my last car here and come back for all services. Technicians are helpful and honest. Just traded in that car for better deal than I would have thought possible!! Sales team was not pushy either time. Dave N. Was super helpful. Thankyou again!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your continued support!
Amazing and helpful
Sandy was so supportive and listened to my every criteria. He was not going to let me leave with out the suv I wanted. Everyone was so friendly and honest.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks to you! We appreciate it!