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Basil Resale Center

(342 reviews)
Visit Basil Resale Center
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 3:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
(716) 405-5653 (716) 405-5653

Reviews

(342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Basil Resale Center from DealerRater.

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Friendly

Sandy took care of us nice guy thank you again they worked with my financial situations and got me a low payment thanks basil 🖒! Recommend it and dont forget the free oil changes for life.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Woohoo! Welcome to the family!

over all

I love Basil Resale but I spent 4 hours in there to close a deal, didn't take me that long with Sandy. I had to call to find out when I would receive my check from the extended warranty I had on my Versa, never found out from my salesman Tony. I don't know how much experience he has but he was very nice and polite. Never got a follow up email like I did before and didn't get a coffee mug like I did before. I will recommend Basil to my friends, as you do have the best deals, most of my family shops at Basil

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the candid feedback. We will look into these things. We appreciate your support!

Amazing Experience at Basil Resale Center!

My experience at Basil Resale Center was a great one. John Lombardi was very helpful with my entire process and experience. From helping me choose my vehicle (one that I love!) to answering all of my questions he couldn’t of been more helpful and kind. I highly recommend anyone to go to this dealership and to ask for John!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your glowing review! Welcome to the family!

Last minute hero

Waited until the last day to get my car inspected and serviced, Walked in unannounced on a Saturday Morning, and was told there would be a wait. . . and there was, but the service department took care of me and I was in and out in about an hour. . . Much better than if I had tried any other inspection station. . . Plus I purchased this car from BRS and they know me and my car. . . none of this headlamp adjustment or you have a brake light out. . .Thank you very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Welcome to the family!!

Great!

Hade a oil change took great care of me. Got me in and out in a short period of time. They treat me great every time I get service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear it! Welcome to the family!

Easiest car shopping experience I've ever had!

We had a great experience at Basil. Joe Santalucia was easy going, very knowledgeable, and genuinely got to know us as customers and people. We never felt pressured to make a decision or forced into a car we weren't interested in. We were in and out with a new car within 2 to 3 hours....by far the fastest and easiest experience I've ever had purchasing a car. I highly recommend Basil and Joe and I'm not an easy customer to impress!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks to you! Welcome to the family!

Dream Car!!

I drove to Buffalo from Rochester because I couldn't pass up taking this car for a test drive. Ray was great to deal with! He was easy going and not pushy at all. I didn't need to trade up but definitely wanted to. He was able to negotiate a deal with my trade in that left both parties feeling satisfied. I was able to drive my new car off the lot that day! Definitely would recommend Basil and especially Ray. Thanks so much, I love my new wheels! PS... Sandy was great too... very funny!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recommendation!

Amazing

Great customer service and very helpful when looking for my first car staff is very friendly and took care of a lot best dealership I’ve been too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks to you! Happy driving!

SUPER helpful

Bought my last car here and come back for all services. Technicians are helpful and honest. Just traded in that car for better deal than I would have thought possible!! Sales team was not pushy either time. Dave N. Was super helpful. Thankyou again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your continued support!

Amazing and helpful

Sandy was so supportive and listened to my every criteria. He was not going to let me leave with out the suv I wanted. Everyone was so friendly and honest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks to you! We appreciate it!