Basil Resale Center

Rectangle 48
Sales 11:00 AM - 4:00 PM
Service Closed

Basil Resale Center Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

11:00 AM - 4:00 PM

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

7:30 AM - 3:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2010

Hi Everyone! Thanks for considering Basil Resale Sheridan, Buffalo's #1 volume used car center with a great location. Ou

...

r customers love us, and we make car buying easy with more finance options available than anywhere else. We always will pay more for your trade if thats what it takes! Free warranty on all used cars sold here, free oil changes for life, free car washes, free wi-fi, hot Popcorn. You'll find a seasoned team of Service professionals behind the scenes who maintain 1,000's of cars annually, so please call us at 866-396-8581 or drop by, we'd love to help you too.

"Free lifetime oil changes and just great deals!"

Reviews

4.3 out of 5 4.3
166 lifetime reviews. Includes reviews of Basil Resale Center from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 26, 2018

    We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. My... brother can???t get a loan because he has no credit history yet. The dealership were so helpful in finding him the car with the price range that he can afford. Thank you so much for your help guys.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy you found our staff to be so supportive during your experience. Congratulations to your brother on his new vehicle! If you ever need anyth...ing else from us, please feel free to give us a call or stop by.

  • 5.0 out of 5
    November 21, 2018

    I had a noise in my car when I started up and was concerned about it as I'm leaving town. My vehicle was totally checked out and they were just terrific!... Theresa is the best!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you were able to feel comfortable here with us. Thank you so much for being a part of the Basil family and we look forward to... seeing you again soon!

  • May 6, 2018

    Bought a car from basil resale today. It was a great experience. John was the best salesman I have ever dealt with. He was professional and easy to work... with. Will never buy a car any where else.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks Maria, we appreciate your glowing review! Welcome to the family!

  • 4.0 out of 5
    November 19, 2018

    Your service team is excellent, and on their game. I also like the free oil changes. Your staff are very friendly and knowledgeable. I hope u can continue... this great service, and I will be purchasing my next car at Basil.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to ma...ke the servicing of your vehicle as simple as possible.

  • 1.0 out of 5
    November 18, 2018

    Bought a ford fiesta liw miles been in the shop twice bought extended warranty and you want me pay 100.00 pay me back my extended warranty then I'm in... contact bbb on the issue also ithers never again will i recommend or buy from you again

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking th...e time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

  • 2.0 out of 5
    November 18, 2018

    Was my very first experience ever buying a newer vehicle. I know many people who have dealt with the Basil family of dealerships so I guess I got my hopes... up with the resale location. They had the car I was looking for and was able to take it on a test drive. Fell in love with the Buick and decided to purchase. When I asked the salesman about the ???humming??? he simply stated that it was normal for the type of tires that were on the car. (Sporty short side wall). My only complaint ever about the vehicle was the annoying humming from the low pro tires. Come to find out, it had ZERO to do with the tires. With their ???multi point inspection??? claim and taking it there for an inspection, they never looked at the rear bearings for either procedure. Luckily I purchased the extended warranty prior to the bearings finally going. Knowing I purchased the vehicle there and noticing their own ???over sight???, the vehicle was repaired.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this mat...ter. Please reach out to us at basilcares@basilresale.com to further discuss your visit.

  • 5.0 out of 5
    November 16, 2018

    We are never disappointed with the dilligent work our technician does. He cares about his work and it shows. We are so thankful to have him to turn to... for all our cars.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

  • 5.0 out of 5
    November 10, 2018

    I have NEVER has such good care taken care of us. He is truly outstanding for making sure everything was great!!! Please go and see him, you won't be... disappointed!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call... or stop by. Have an awesome day!

  • 5.0 out of 5
    November 6, 2018

    Great quality service! Awesome customer service and reliable work on my vehicle! Trustworthy service department who is honest and upfront with everything.... They help with all my questions and make me feel comfortable when I am there.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words for our team. We're happy to hear that you were able to feel comfortable here with us. Thank you so much for bei...ng a part of the Basil family and we look forward to seeing you again soon!

  • 5.0 out of 5
    November 6, 2018

    My appointment was at 12:30 which I scheduled on my break. I brought my car in at 12pm. 30 mins early, I test drove 3 cars. Stopped at Wegmans and got... lunch came back and my car STILL wasn't ready. 2 hours for an oil change and I had an appointment. Unacceptable!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to our attention! We will look into what happened.

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