Basil Resale Center

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 5:00 PM

Basil Resale Center Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

11:00 AM - 4:00 PM

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

7:30 AM - 3:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2010

Hi Everyone! Thanks for considering Basil Resale Sheridan, Buffalo's #1 volume used car center with a great location. Ou

...

r customers love us, and we make car buying easy with more finance options available than anywhere else. We always will pay more for your trade if thats what it takes! Free warranty on all used cars sold here, free oil changes for life, free car washes, free wi-fi, hot Popcorn. You'll find a seasoned team of Service professionals behind the scenes who maintain 1,000's of cars annually, so please call us at 866-396-8581 or drop by, we'd love to help you too.

"Free lifetime oil changes and just great deals!"

Reviews

4.3 out of 5 4.3
171 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    July 3, 2019

    Check the previous review. Patrick is either not working @ Basil anymore or is a Big B*** S***er. The date was June 6 to fix my problems, NOTHING has happened,... no phone call, no nothing. Hey Basil. NYS attorney general Monday

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 3, 2019

    Such a great experience. Even the finance part was easy and painless! We had to wait a little while for the DMV, but they did what needed done to get us... on our way. We loved how they didn’t pressure us and everyone was very friendly! We would highly recommend!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 9, 2019

    Amazing customer service/staff. I was able to view a wide range of different cars and suvs that were within my pay range, and they helped me find a DREAM... CAR. Ask for Sandy, seriously he knows what is up. At the very least stop in, you wouldn't regret it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so hap...py to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 4.0 out of 5
    June 5, 2019

    Only complaint I have is that the air filter in the car I bought was filthy and not replaced. Called them about this and they apologized also said they... would reimburse me for new one ?? I have not seen it yet??

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 18, 2019

    they don't keep their promises to the buyers, and ignore their phone messages. they make up lies about what is wrong with the car, just to charge the customers... more money. I will not recommend this dealer to any one at all. they made our experience buying a car from basil resale a bad one.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sara, We have escalated this review to our management team. We are currently trying to look you up in our database so we can understand what occur...red. If you could please reach out to our Service Manager, Kevin Munro at 716-631-0400 we would like to make this right. Thank you

  • 5.0 out of 5
    November 26, 2018

    We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. My... brother can???t get a loan because he has no credit history yet. The dealership were so helpful in finding him the car with the price range that he can afford. Thank you so much for your help guys.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy you found our staff to be so supportive during your experience. Congratulations to your brother on his new vehicle! If you ever need anyth...ing else from us, please feel free to give us a call or stop by.

  • 5.0 out of 5
    November 21, 2018

    I had a noise in my car when I started up and was concerned about it as I'm leaving town. My vehicle was totally checked out and they were just terrific!... Theresa is the best!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're happy to hear that you were able to feel comfortable here with us. Thank you so much for being a part of the Basil family and we look forward to... seeing you again soon!

  • 4.0 out of 5
    November 19, 2018

    Your service team is excellent, and on their game. I also like the free oil changes. Your staff are very friendly and knowledgeable. I hope u can continue... this great service, and I will be purchasing my next car at Basil.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to ma...ke the servicing of your vehicle as simple as possible.

  • 1.0 out of 5
    November 18, 2018

    Bought a ford fiesta liw miles been in the shop twice bought extended warranty and you want me pay 100.00 pay me back my extended warranty then I'm in... contact bbb on the issue also ithers never again will i recommend or buy from you again

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking th...e time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

  • 2.0 out of 5
    November 18, 2018

    Was my very first experience ever buying a newer vehicle. I know many people who have dealt with the Basil family of dealerships so I guess I got my hopes... up with the resale location. They had the car I was looking for and was able to take it on a test drive. Fell in love with the Buick and decided to purchase. When I asked the salesman about the ???humming??? he simply stated that it was normal for the type of tires that were on the car. (Sporty short side wall). My only complaint ever about the vehicle was the annoying humming from the low pro tires. Come to find out, it had ZERO to do with the tires. With their ???multi point inspection??? claim and taking it there for an inspection, they never looked at the rear bearings for either procedure. Luckily I purchased the extended warranty prior to the bearings finally going. Knowing I purchased the vehicle there and noticing their own ???over sight???, the vehicle was repaired.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this mat...ter. Please reach out to us at basilcares@basilresale.com to further discuss your visit.

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