Reviews
Plant manager
Treated very well and was very happy with my trade in value they kept there word every step of the way My salesman Todd did a great job to get me in and out fast. I will definitely buy from them again. Good job guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Glen! We hope you love your new vehicle!!
Chevy Cruze
It was a great buying experience. Todd was great and didn?t pressure us at all. Only negative was that the gas tank wasn?t filled up when I picked up the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Todd! Thanks for the kind review & the feedback, we will be sure to make sure the cars are filled up for future customers!
This dealership is great
This dealership cared about my needs. They showed me great vehicles and worked with my finances to help me get a great car. Thanks alot
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much! Welcome to the family!
Waste of time
Drove a long distance to make a deal with a bunch of unprofessional salesmen.They wouldn’t even take the time to return my messages! I went elsewhere and had results in minutes.I suppose they will apologize for my bad experience as they have to all the other reviews, but trust me, you can do much better elsewhere
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, thank you for bringing this poor experience to our attention. We apologize about it and will work to resolve this issue in the future.
Poor service shop. Decent sales
I have purchased three vehicles from Basil. Im satisfied with all three sales but not at all satisfied with their service or extended warranties. They offer free oil changes. I would make an appointment but still have to wait 3-5 hours for an oil change. when my vehicles have problems their service shop never fixes them properly. Recently went in for the check engine light being on. They “fixed” it by bending a pin they said. They returned the car to me after charging me over $100 for the diagnostic and the check engine light was still on. Had to take it to another service shop as usual. Their extended warranties are usless at other shops. You will only get small discounts on service. Stay away from this place for auto repairs. We will not be buying any more cars from them.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, I apologize about this. We are working on our wait times and appreciate you bringing this matter to our attention. We would like to make this right with you, please contact us at basilcares@basilresale.com Thank you
Service appointment
Bought my car here 3 years ago, no big issues there. They offer free oil changes for life. Every time I come in it takes way too long. If I schedule a 12 pm appointment for a procedure that takes 20 mins I don't expect to still be waiting 2 hrs later. And have them relentlessly try to get me to trade in my car or suggest expensive repairs that aren't necessary. Not happy
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, I apologize about your experience. I have passed your comments along to management so we can better review our processes. Thank you
Fast and efficient
My salesperson Ray was very easy to talk to..I told him what I was looking for and at what price, so him and the finance dept got it done..and this is why I went to basil for my 3rd car in a row with them. Couldn't imagine going anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks Jay!
No pressure
We have been here multiple times over the years and Joe was always helpful and easy going. Joe understands that if the car isn't right that is ok. This time he had the perfect car for me and it is now in my driveway. So glad to refer Joe or Sandy to any buyer.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks Marsha! Happy driving!
Got my car
I got my first car from them last year and they have made repairs and buy easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks to you! Happy driving!
Always a positive experience
I have purchased 5 cars from this dealership and every expience have been positive. Good focus on customer needs and quick delivery once done. Sales excellent as was the finance portion of the transaction. Fair market value offered for trade in
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks! We're honored you trust us with your business time & time again! Happy driving