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Wickstrom Auto Group

(4,400 reviews)
Visit Wickstrom Auto Group
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–3:30pm
Sunday Closed Closed
2025 consumer dealer award
View 9 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (847) 462-7464 (847) 462-7464
Used (847) 416-6836 (847) 416-6836
Service (847) 462-7461 (847) 462-7461

Reviews

(4,400 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Buying Experience

I've never written a review before, but my great buying experience at Wickstrom prompted me to make this my first. My husband and I were saw an available 2017 Jeep GC listed on Cars.com at Wickstrom in Barrington, IL. It was a 45 minute drive, but well worth it! As we'd already been to several closer dealerships, we knew right away that we were going to have a better experience. In addition to the dealership and service area being immaculate and comfortable, the staff were friendly and courteous in a genuine way. Our salesman, Tony DiPaolo,was top notch! He had the car pulled up and waiting for a test drive and immediately put us at ease with his friendly manner. Tony was very knowledgeable about the year and model we were driving and easily answered all obscure questions we threw at him. He made the buying process swift and easy as there is no "back office" where the offers and counter offers are shuttled back and forth. We were able to come to an agreement quickly and Denise, their finance person, was terrific in finishing off the process. A+ for Wickstrom!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best new car experience I ever had!

After having the usual bad experience at about 10 other local Dodge Durango dealers and visiting several of them I met with Don at Wickstrom. The professionalism and honesty I received gave me faith that there are still good dealers around. Wickstrom was wonderful every step of the way, and also had the best price. I recently brought the Durango in for the first oil change and again had a great experience! I have told numerous people that I highly recommend Wickstrom Dodge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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We are back!

Once again Wickstrom comes through with a great deal for us. Ryan and team are amazing! Thank you for going above and beyond for our family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Low pressure, comfortable atmosphere.

Our third purchase from Wickstrom Auto Group. Low pressure shopping atmosphere, comfortable facilities. Our salesman, Eric Jensen was great to work with. We looked at a few vehicles at other dealerships but were either disappointed with the quality of the cars or the professionalism of the staff. I will certainly go back to Wickstrom for future car needs & service. I highly recommend that you give them a try.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Experience we’ve ever had!

We’ve purchaed 11 vehicles between myself and my husband and have never had such and easy and pleasant buying experience. My husband and I knew what we wanted and had all the numbers before we even stepped in and they handled everything over the phone just like we wanted! We didn’t want to sit in a dealership forever like we are so accustomed to doing and they were so awesome in accommodating us! I walked in and was immediately greeting like they knew me and it was just a beyond amazing experience! We won’t go anywhere else!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great people

We have bought several cars from Wickstrom and always have had a good experience. Todd and Rich are great and always provide a stress free sales experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great experience with great customer service

Micaela was very helpful and gave me all the honest information about leasing my vehicle. She got me a great deal and I am a happy customer with my jeep compass. I was debating between a few vehicles and she helped me find the right one with my budget which was important.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fastest Car Purchase Process Ever!

Googled the automobile I wanted after preapproval. Found the best deals at Wickstrom. Made the call and was driving off the lot in under 1hr after walking through the door. My salesman Nathan was awesome in our car buying experience, not to mention fast and very accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent and friendly service

I was turning in my Jeep and getting a new one to lease. I walked into Wickstrom and was immediately greeted by Alexandra’s welcoming smile and bubbly personality! She walked me around the whole lot until I found the perfect fit for me. She even priced out several cars/options to meet my budget needs. I have nothing but great things to say about her! Best and most fun experience at Wickstrom ever. Will always go to Alexandra in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jared is the best!

Jared not only found us the right car but he save us money as he found my wife's job got her affiliate pricing. We've bought multiple cars from Jared and are always happy. Go to Jared.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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