Skip to main content

Hoselton AutoMall

(518 reviews)
Visit Hoselton AutoMall
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
New (585) 617-0530 (585) 617-0530
Used (585) 617-0542 (585) 617-0542
Service (585) 598-9203 (585) 598-9203

Reviews

(518 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Honest Sales People

At the beginning of this snowy winter I took my 2 year old Equinox back to Hoselton to see about trading in for a 4 wheel drive vehicle. I just bought a house on a hill and couldn't get up the driveway! The sales person knew I was feeling a bit panicked. He suggested new snow tires even though I was prepared to buy a new car. What a difference. I have had no trouble all winter with my new snow tires. That's what I call honesty. He passed on making a sale because he knew there was a simpler, cheaper solution. I'll never buy anywhere else. This is just one of many great experiences at Hoselton. Thanks for your honest, helpful staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for sharing your experience on Cars.com! Snow tires are great! We look forward to assisting you with all of your future sales and service needs!

Consistent Good Service

I've purchased several vehicles from Hoselton and have even taken vehicles purchased elsewhere to Hoselton for service. Whether sales or service, employees have always been courteous, honest and efficient. I couldn't expect more from a dealership. Keep up the excellent work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the kind words about our dealership! We appreciate the review. Thanks for being a loyal sales and service customer too!

30 Year Customer

I've purchased four vehicles over the past 30 years. I keep going back because they're a great place to do business. They sell great vehicles and they do a great job at servicing them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Hank, Thank you for the review and for being such a loyal Hoselton customer! We greatly appreciate our long time customers!

Great customer service

I like Hoselton. for service. I like that I can schedule service any time on the weekend, that is convenient for me and they have a shuttle. It makes it so much easier to get my car fixed. They won't fix anything I don't want them to. They always ask me first. Sure, the service prices are a little high, but I know its because, they are fixing it the right way. The first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the nice review! We are glad to hear that you have been happy with all of your service work!

Maint on 5 year Prius great- took 2 1/2 hours.

Did not intend on 2/1/2 hours at the dealership but our sales person came in and we had a very good visit. Made up for the longer than usual maintenance wait. The waiting room was great with the coffee, cookies and tvs and was not a waste of time.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Vince, Thank you for the feedback. I will pass this on to our service manager. We hope to give you an even better service experience at your next visit!

Looked at a NIssan Vehicle - Did Not Purchase

Not a lot to say here, they did take care of us when we had issues with our 2012 Toyota Sienna Lease, but when we went to look for a Nissan nothing jumped out at my wife, and Toyota does not make something affordable between the Rav4 (too small) and the Highlander (Getting to be too expensive)

Rating breakdown (out of 5):
  • Customer service
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Mike, Thank you for the feedback. I'm sorry that you couldn't find a vehicle that fit your needs. We hope to have a chance to earn your business again in the future!

Great Place to Buy a Car

Hoselton has a very professional staff. It is a great experience both at the time of purchase, and at future service appointments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the review and for being a loyal Hoselton customer!

Always feel like we are going to visit friends!

We leased our 2012 RAV4 from Hoselton and have always taken it back to them for service and maintenance. We always feel as if we are going to visit friends. We feel we can trust them and that the quality of their service will be excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the kind words Carolyn! We look forward to seeing you again!

Great Experience as Usual

This is the fifth vehicle I purchased from Hoselton thru Kathy Milazzo. Every purchase has been truly stellar. I hope she stays a long, long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks for the review! I'll pass this on to Kathy and the rest of the Hoselton Toyota sales team. Thanks for being such a loyal Hoselton customer!

Great experience!

I purchased a 2011 Chevy Malibu after my car was totaled in an accident. With a limited income and an unexpected situation, I was a little nervous to go car shopping. My salesperson Terry Perrault, Dave Rogers and Mike in financing were very friendly and helpful. I never felt pressured or uncomfortable. They seemed to really want to help me find the best fit/car for me. I'm so happy with my new car and the experience I had at Hoselton! They made a very stressful situation a lot easier to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Hillary, Thank you for sharing! We are so happy to hear that our pre-owned sales team provided such a great shopping experience for you!