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Hoselton AutoMall

(518 reviews)
Visit Hoselton AutoMall
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed Closed
New (585) 617-0530 (585) 617-0530
Used (585) 617-0542 (585) 617-0542
Service (585) 598-9203 (585) 598-9203

Reviews

(518 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Nicole at Hoselton Chevy was fantastic.

Nicole at Hoselton Chevy was fantastic. Although I did not purchase it will be the first place I return when I need a new vehicle. Nicole was very knowledgeable on the Traverse and Silverado and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Overpriced and the car had big money issues valve cover

Overpriced and the car had big money issues valve cover gasket or the ignition coil have motor oil leaking car had no gas in it so couldn’t really drive it also in the back where the battery is they didnt clean it out and theres old battery acid in clumps next to the nee battery

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I am very happy with everything.

I am very happy with everything. Everyone was very nice and patient with me. Thanks to Craig for helping me out and making sure I left with the best deal. ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the wonderful review! We’re so glad to hear you had a great experience and that Craig helped you find the best deal. We’ll be sure to pass along your kind words—thanks again for choosing Hoselton Nissan! ❤️

Consumer response

❤️❤️

Overall waste of time!

Overall waste of time! I had an appointment for an appraisal for a possible trade-in. Upon arriving I told the salesman that any deal would depend on appraisal, so it would be best to do that first. The salesman insisted on test driving possible buys first. I appreciate the opportunity to realize that the new model I was considering was overly priced for such poor quality build! I was interested in a used model. When the numbers came in for appraisal, I knew it was all a waste of time as their offer was 4k under kbb. They advertise they go over 4k kbb on trade-ins! They are not legit. They offered me 1/3 of what they are selling the same car I had to be appraised. Thank you for letting me test drive these junk cars that are being built nowadays, other than that it was a waste of my time and slap in the face with their crappy offer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bryant, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations. Our goal is always to be transparent throughout the process, including trade evaluations and vehicle comparisons. While appraisal values can vary based on condition, market demand, and other factors, we understand it can be frustrating when the numbers don’t align with what you were hoping for. We also regret that the process felt like a waste of your time—that’s certainly not the experience we strive to provide. When you're ready for service, we’ll be here to make it right with ToyotaCare.

I definitely would recommend buying a vehicle from

I definitely would recommend buying a vehicle from Hoselton! I had a new car in 1 day! I was amazed how quick the process was. Craig went above and beyond for me! Amazing experience. What are you waiting for? Ask for Craig!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the great review! We’re so glad to hear you had an amazing experience and that Craig made the process quick and easy for you. Enjoy your new car—and thanks for recommending Hoselton Nissan!

This dealership seems to be running a bait and switch.

This dealership seems to be running a bait and switch. I'm too occasions I called to confirm an appointment for a vehicle I was interested in and was told the vehicle was sold. They never notified me to cancel my appointment. This has happened on two occasions so it's not a coincidence. Very shady sales people. Received correspondence from three or more sales people about the same vehicle. Buyer beware.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Gary - We’re sorry to hear about your recent experience and appreciate you taking the time to leave a review. We looked into your history with us and wanted to clarify a few things to help provide some context. It appears multiple leads were submitted under your name for the same vehicle through different sources, which led to several team members reaching out. We understand that may have been frustrating. Additionally, for one of the vehicles you were interested in, our Internet Manager did notify you in the initial email that the vehicle was no longer available. We also reviewed the appointment you mentioned in March, and we couldn’t find any record of a scheduled or confirmed appointment for that particular vehicle. Regardless, we understand how disappointing it is to miss out on a car you had your eye on. We always aim to provide clear communication and a positive, transparent experience for every customer. We're sorry to hear that we fell short of that in your case. If you’re open to it, we’d appreciate the chance to speak with you directly and work toward a better experience. Please reach out to me directly, jphastings@hoselton.com, and I will do my best to assist.

I visited Hoselton Auto Mall on 2/12/24.

I visited Hoselton Auto Mall on 2/12/24.I have purchased my last two maurno's from Hoselton and have always had a wonderful experience and have been pleased with the sales staff and the vehicles I purchased.I was introduced to a wonderful young man Luis Aguilar a natural born salesman who has a great personality.I was also introduced to sales manager Tim Maier. Both Luis and Tim took the time to listen to me and the type of vehicle I was looking for.Although that vehicle was not at hoselton at this time I am hopeful that Luis and Tim will find me that vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your continued trust in Hoselton Auto Mall and for taking the time to share your experience! We're thrilled to hear that Luis and Tim made such a positive impression—both are truly dedicated to helping our guests find the right vehicle, and it means a lot to know their efforts stood out. We appreciate your loyalty and are honored to be your go-to dealership. We’re confident the perfect vehicle is just around the corner, and our team is actively searching to make it happen. Thanks again—we look forward to welcoming you back soon!

Sam helped me change my mind about visiting a car

Sam helped me change my mind about visiting a car dealership. His knowledge about the cars he was offering showed he cares about presenting the dealership in the best possible light.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you, G. Ivey! We’re so glad to hear that Sam helped change your perspective on the car-buying experience. His product knowledge and genuine care for our customers truly reflect what we strive for at Hoselton Chevrolet. We appreciate your kind words—don’t hesitate to reach out if there’s anything else we can do for you!

I was browsing cars to see what was out there I came

I was browsing cars to see what was out there I came across a 2024 GR 86 I booked an appointment through Robin and looked at the car the next day Jon Granger is whom I dealt with and this was the best car buying experience I have ever dealt with, stress free, pain free, zero pressure I did purchase the car and highly recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for sharing your experience! We’re so glad you found the perfect car and that Jon and Robin made the process stress-free and enjoyable. Our goal is always to provide a zero-pressure, smooth car-buying experience, and it’s great to know we hit the mark for you. Congratulations on your new 2024 GR 86—we hope you love every mile! Thank you for choosing Hoselton Toyota and for your recommendation.

Great interaction with Gwen with regards to the purchase

Great interaction with Gwen with regards to the purchase /sale of a vehicle . The process was seamless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We’re so glad to hear Gwen provided a great experience and made the purchase process seamless for you. Your satisfaction is our top priority, and we appreciate you choosing Hoselton Nissan!