Reviews
Without hesitation, I recommend Rizza for service...
Without hesitation, I recommend Rizza for service maintenance. It is my full intent to also purchase my next vehicle from Rizza based on the quality service I've received. In particular, Becky has been most attentive, courteous and responsive since my first visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Very informative about what needed to be done with our...
Very informative about what needed to be done with our 2018 ST5 and it was done in a timely manner Good service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Antifreeze flush but my heat exchangers were left empty....
Antifreeze flush but my heat exchangers were left empty. The job was incomplete.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Service department is the best! Thanks Rizza Service...
Service department is the best! Thanks Rizza Service Department -Danielle and Becky
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Very good customer service , would highly recommend. The...
Very good customer service , would highly recommend. The cleanliness of the service area and the waiting area is exceptional. Nice and convenient. Good people to do business with Will definitely consider purchasing from this dealer again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
My concern was heard and I was accommodated however my...
My concern was heard and I was accommodated however my car was not fixed and I believe "something " could have been done. Everywhere else I go tell me to go to the dealership but the dealership wasn't able to help me fix my BCM. I'm actually surprised nothing could be done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
The service was great. Unfortunately it took longer than...
The service was great. Unfortunately it took longer than expected to get the car back.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Great service, always professional and courteous. I've...
Great service, always professional and courteous. I've been coming there for 7 years and the service and professional has been impeccable. I'm sad to be leaving them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
The waiting area was clean and I enjoyed the...
The waiting area was clean and I enjoyed the refreshments. I felt safe and comfortable and the employees all wore masks. Thank you so much Rizza Cadillac! 💕
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com
Great dealership great dealership great dealership great...
Great dealership great dealership great dealership great dealership great dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com