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Bill Jacobs BMW

(5,987 reviews)
Visit Bill Jacobs BMW
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 national dealer award
View 12 awards
2025 national dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 910-3804 (888) 910-3804
Used (888) 910-2554 (888) 910-2554
Service (888) 910-2819 (888) 910-2819

Reviews

(5,987 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Jacobs BMW from DealerRater.

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Steven Erazo was amazing !

Steven Erazo was amazing ! Went to get my car serviced and kept me informed every step of the way

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Paul, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

Dealer response

Hello Brett, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

Nick Huerter did great when I brought in my M5 comp.

Nick Huerter did great when I brought in my M5 comp. he took care of my baby. Love this place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

Great white glove service getting our BMW!

Great white glove service getting our BMW! Giovanna and Brian met all our needs! The customer service was top notch and the dealership is amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Brad, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nick huerter did great.

Nick huerter did great. Nothing to complain about at all. My car is driving great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

Steven Erazo was my advisor and he was very polite and

Steven Erazo was my advisor and he was very polite and informative. Will be coming back to work with him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Recall

I brought my X5 in for an open recall. A full inspection was performed on my car by the technician and Alex. This is by far one of the best service experiences.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Andrew, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

Steven Erazo was great.

Steven Erazo was great. Had my car done at Bill Jacobs BMW and it was great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Rosa, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

Had the pleasure of working with Steven Erazo while

Had the pleasure of working with Steven Erazo while getting my car serviced and he kept me informed everything that was being done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Sheadhna, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

Thank you to Mike Alwin for the great service provided

Thank you to Mike Alwin for the great service provided each time I come in, I appreciate the advice on what my vehicle needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Jeffrey, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

Great service

Good service and very helpful. Took lil longer at the store to finish the process due to finish the financial portion. But overall great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bhavin, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.