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Hall Chrysler Dodge Jeep Ram Virginia Beach

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (275 reviews)
2024 state dealer award
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2024 state dealer award
2024 consumer dealer award 2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (275 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hall Chrysler Dodge Jeep Ram Virginia Beach from DealerRater.

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Used GMC

Worked with Lemmy to find a used SUV. I gave him what I was looking for and he made it happen. Thanks for the help in my search.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Jason! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

Pati always finds a perfect match for me!

I've been buying cars from Pati since 2006, and I just bought #3. She always matches me with the best vehicle for my current lifestyle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hall Chrysler Dodge Jeep Ram Virginia Beach. Please reach out to us if there is anything else we can do for you! Take care!

Jeep Cherokee

Mr. Stanley was amazing. He helped us trade our BMW for Jeep Cherokee. His customer service still are excellent. Entire process was smooth and easy. Entire staff was great. We will not shop at another dealership ever again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hall Chrysler Dodge Jeep Ram Virginia Beach. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

New Jeep Wrangler - wonderful experience!

We bought a new Jeep Wrangler at Hall Chrysler Dodge Jeep a week and a half ago. We worked with James Loeven - he greeted us as we pulled up, as my wife met with him the day before and we'd texted them letting them know we were on our way and were on a very tight schedule. We'd worked out the price prior to our arrival - and Mr. Loeven could not have been more friendly, knowledgeable, and great to work with. He answered all of our questions, was patient, all while being very cognizant of our time constraints. We were in and out in very short order. We also spoke with Joe Monahan who stopped by to make sure we were being taken care of, and Peter in Financing was great to work with as well. We could not have had a better experience - thank you all so much. Oh, and we love our new Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joel, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Great car buying experience at Hall

Very easy, pleasant car buying experience with Eric and the Hall team. They answered all my questions and were not pushy at all. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Keith! If you have any further questions, please give us a call. We're always happy to help!

Marge

Tharrington Battle was wonderful to work with. He really listened to what I wanted in a car. I adore my new Rubicon! It is perfect for my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Marge, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hall Chrysler Dodge Jeep Ram Virginia Beach. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

A great buying experience

I have purchased 3 cars now from Pati. Two were used and one was brand new. This last purchase was 10 years form the last purchase and it was just as pleasant as the first. Pati is understanding, friendly, knowledgeable and very funny. She made the process easy and I am forever a customer of hers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Candace, thank you for your kind words and this wonderful review! We sincerely value your business and we look froward to your next visit!

Ms. Garris

In 2016, me and my husband were looking to trade in the van we had. I had bad credit but the associate got us financed. It was an all day process, but we drove off the lot the next morning. Now, I kept receiving letters in the mail about they wanted to buy my truck back and put me in a newer car. After many letters, I decided to take a look. I went the the Va Beach dealership, and did not have any issues getting a sales person. I wanted one car, but the main guy told me they would not finance an older car with high mileage. It was a 2016 with 25000 miles. All of a sudden, I was told about a 2017 with 13000 miles, and the credit union already approved me for it. I did not say yes or no yet. I did not even get a chance to test drive any cars. When I asked to see it, they explained it was not on the lot and that the previous owner still had it. He was bringing it in on that day, Mind you, it was 7/24/18, they were going to recondition it and it would be ready by the following Thursday, 7/26. I could not get there until Friday 7/27, at which time, I was told there was a problem with the previous owner signing the paperwork, that it was already reconditioned, and it would be ready to roll off the lot on Friday 7/30. So today I go in to pick up my new truck, just to be told it had just went to be reconditioned this morning, and it would be a couple of hours. This was at 11:30 this morning. I ended up calling and speaking with a manager, just get a call back from her telling me there was still a problem with the prior owners paperwork. That it will be ready sometime today or tomorrow. I do have a loaner car, but I have all my paperwork signed, and I am paying on a car that I haven't even sat in yet. I did not have no where as much trouble last time. It is now 5:22, I have left multiple messages, and I have not heard anything back. I am not happy, I am ready to pull my contract and ask for my old truck back. I am wondering if they sold my old truck to someone else. It seems they sold me a truck they did not have possession of or own. NOT COOL!! I will take my business elsewhere next time. I feel as if I was pressured into buying a car I never even got the chance to see let alone sit in. Not A Happy Camper this go around.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to speak with us Ms. Garris, we are glad to have been able to smooth everything out, and we hope you will contact us directly with any future concerns or questions! Thanks again! Joe Cuellar, Sales Manager 757-498-2200

Potential buyer

I had a great experience at this dealership, Noel Ayala was helpful and knowledgeable of his job. I will defiantly be referring friends and family to this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Noel, thank you so much for your positive comments about Hall Chrysler Dodge Jeep Ram Virginia Beach! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

First Time Buyer with "NO ESTABLISHED CREDIT".

I was turned down by so many dealers before going to Hall because I had no established credit. But that did not stop Patti, she went above and beyond. She was extremely helpful and patient during the whole process and I would recommend her and her team to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

We're pleased to hear that Patti went above and beyond to help you out! If you ever have additional questions or needs, please let us know!