Reviews
Write a reviewexcellent
Kohei did an excellent job selling me my new vehicle. He's a valued employee. He explained everything needed to me and I would recommend him for future sales
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review, and we are thrilled that Kohei worked so well with you! Make sure to come back in and see Kohei and us again in the near future!
EXCELLENT EXPERIENCE WITH NEW RAV4 PURCHASE
VERY happy with my day spent at Lancaster Toyota. Judy Tucker and manager, Don N. were personable, knowledgeable, patient, and such a pleasure to deal with. I went in undecided of what I wanted and with their help, I left there a very happy camper. Would highly recommend both of them and will definitely go back for future business. Everyone else was also a pleasure to work with, including the service dept. and their financial associate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Marlene, congratulations on your Rav4! We hope you're loving it and we're so glad to hear you had an excellent purchasing experience with our team. We hope you'll keep us in mind when it comes time for regular maintenance!
Car shopping made easy!
I had an excellent experience when shopping for a new car at Lancaster Toyota. Gus Photis was the new car salesperson and made it easy. He explained all about the car, went for a test drive, gave me a trade in price and all over was a very good and fair deal!!! i would highly reccommend Gus and Lancaster Toyota!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jane, we truly appreciate you taking the time to leave us such a great rating and feedback! Your recommendation means so much to us. Here at Lancaster Toyota, we strive to treat customers with the honest, informative care they deserve. Thank you for visiting us, and we look forward to working with you again in the future!
Had a great experience with Lancaster Toyota
Judy Tucker was great. She helped us decide on what was the best car for us, helped us get a great deal, and showed us all the new features on the Prius and how to access them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your feedback! We're happy to hear that you enjoyed your time with us, especially with Judy. Please let us know if there's anything else we can do for you.
Secretary
I had a wonderful experience at Lancaster Toyota shopping for a new car, Judy made me feel like a friend and not just a customer. She did a great job, Thanks again Judy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Patty, we are happy to hear that you had a 5-star experience with Judy! Thank you!
Very Pleased
Always accommodating and very welcoming. Staff is very knowledgeable and never try to upsell any service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! The way you have described our team is just what we strive for with our business. We want our guests to feel comfortable and informed. Thank you for choosing Lancaster Toyota!
A used car sales
Wayne was a very knowledge sales person. The dealership did not try to over sell useless add owns. They found out my requirements and showed us the cars that best fit our needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks Tom! It's good to hear that Wayne was so helpful during your visit and that you appreciated the honesty of Wayne and the rest of our team. We hope that you will come see us again in the future!
Good, knowledgeable service. No hassle. No pressure
Carisa was helpful, knowledgeable and easy to work with. There were no hassles and no pressure while we were looking or during the buying process. It was quick and easy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on the new vehicle, Carol and thank you for choosing us at Lancaster Toyota! We are glad that you had a positive and pressure free buying experience. Stop back in and see us again in the future for all of your vehicle needs!
Lynn S
Gus was pleasant to work with and helpful explaining all details.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the great review Lynn! We're happy that Gus was able to work with you and answer any questions you had. If you need anything else from us, let us know!
Excellent Customer Service!!
The service department at Lancaster Toyota is wonderful! My service adviser was Brook. She was very nice and professional. She even provided me a business card for a sales person because I told her I was looking to trade. The other great thing about Lancaster Toyota is the shuttle drivers. They are very outgoing and polite. I highly recommend Lancaster Toyota Service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great recommendation Erin! We are always happy to help and provide friendly service with whatever you are looking for. We're glad that we could provide that shuttle service to get you where you need to go. We look forward to seeing you again and stop by our sales department and we will take care of you and find you the perfect car when you are ready to trade in!