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Lancaster Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,017 reviews)
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,017 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lancaster Toyota from DealerRater.

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Gus Photis, salesman

New Car salesman, Gus Photis, was very helpful and knowledgeable. Employees are always very friendly and helpful when you have any questions or need instructions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad that Gus was able to help you out, congrats on your new vehicle! Come back and visit us again when you're ready for your first service appointment!

Lancaster Toyota Mazda

Courteous reception at service desk and thorough service with good quality workmanship. However, I often find the cost of non-warranty service a bit pricey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that you don't agree with the pricing, thank you for letting us know. We hope that the rest of your service was great, and we hope that we can do better next time you visit.

Queen if real estate sales

Miguel has always been my service tech and treats me with professionalism and product knowledge. No problems! That?s what I want?I feel valuable to them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the 5-star review, Pat! We are delighted to hear that Miguel continues to provide you with great service. We look forward to your next visit!

Second time back!

The lease on my 2015 Corolla was coming to an end, so I was headed back to Toyota to look at my options. Judy Tucker was fabulous to work with! Similar to 3 years ago, my life experience has me in a place where I need to be conservative in my purchasing with limited resources, but I love Toyota. Judy took care of me and was able to get me into a new Corolla. I could not be happier!! Thank you Judy and Thank you Toyota!! You will see me again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for the great review! We're happy that we could make something work for you and get you low payments. We are thrilled that you love your new Toyota and our Toyota team. Congratulations on your new car and we look forward to seeing you again!

Outstanding Buying Experience

This was my second time buying a new Rav4. It was a great experience. Having bought from Lancaster Toyota the last time, Judy T. was so helpful to make the transition from my old 2010 to a new, much more enhanced 2018 model. My past experience with Lancaster Toyota Service Center was also a big reason for continuing my business with this dealership. All around very professional and courteous people....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that the hard work of our team has made you a loyal customer, Gwendolyn! We're happy to have you be apart of the Lancaster Toyota family! Congrats on your shiny, new RAV4 and please let us know if there is anything else we can do for you!

Great customer service

Called a couple of Toyota dealers looking for a 2018 Toyota 4 Runner Limited with black leather and automatic running boards. None of the dealers could locate one in my area. Ron Bezzard from Lancaster Toyota was the only person to offer to order one for me. Had one built with my options. Ron kept me informed throughout the process. Would definitely buy from him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing with us! It is great to hear that you had a positive experience with Ron. Come back and see us again!

Super car buying experience

We came into Lancaster Toyota not really expecting to buy a car that day, but to price new Corollas and see what we could get on a trade in. Gus met us at the door, sat us down and listened to our needs and expectations. He took us on a test drive and I was nervous about driving a new car, but he calmed me down and took my mind off my fears by detailing all the instruments on the panel. The things that are standard included the back up camera which is an excellent safety feature for new cars. The entire experience was beneficial to us as a customer and to our budget. Thank you Gus and all the great people at Lancaster Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jill, we're thrilled to hear that your experience with Gus was a great one! We strive to put the individual needs of each customer as a priority so they're well taken care of. Thank you for your business with us and for taking the time to leave a review! Let us know if there's any way we may be able to further assist you.

Tire Sale

I did a lot of shopping for 4 tires. Toyota mailed an add and I stopped by for an explanation. Gavin Glick helped me pick the right products both for price and need. I have now gained all the confidence I need in continuing my relationship with the dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Lancaster Toyota to buy your Toyota tires. We unconditionally guarantee our service and strive to exceed your expectations on every visit. It was a pleasure doing business with you and we do hope you come back again.

Miguel Delgado is a 10 on a Scale of 1-5

Miguel Delgado is the Service Advisor whom I always choose when going to your company for any required service. Miguel is thoughtful, courteous and always explains whatever service work is required at the time. I give him a 10 rating on a scale of 1-5! He is a great asset to the company as I am sure everyone realizes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Wow, thank you for the amazing review! We are overjoyed to hear about the fantastic work Miguel has been able to provide to you and many other customers, and we feel very fortunate to have him on our team. Thanks again for trusting us with your service needs, we look forward to seeing you down the road!

Judy T. IS the BEST car salesman out there

Judy T, was amazing and she made the car buying experience a blast. We was kind and very very helpful. we will definitely recommend her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! It truly means a lot to us. We're delighted to hear Judy was able to give you a great experience with us. She's a great asset to our team and we're lucky to have her. Please be sure to let us know if there's anything else we can do for you or the new car!