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Autohaus Lancaster, Inc.

(509 reviews)
Visit Autohaus Lancaster, Inc.
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (877) 835-7641 (877) 835-7641
Used (877) 835-7642 (877) 835-7642
Service (866) 418-2416 (866) 418-2416

Reviews

(509 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best Car buying experience ever!!

Herman made my experience the best ever. He is very knowledgeable and friendly. I left assured that I made the right decision and will be taken care of in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Really enjoyable experience!!

Hernan was a true pleasure to work with! He was very patient and listened carefully to my preferences and ultimately helped us order the Q5 that is just perfect for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Experience With Hernan

Hernan is the man. I recently purchased my RS3 from Autohaus and my experience was excellent. Hernan not only found a car within a two week period that met the specifications that I was looking for, but worked along with the sales manager Wray to provide me with a great deal on the new car as well as a more than fair trade-in value on my '17 GTI. They had the car at the dealership within a week of finding it and were prompt and honest when addressing my concerns and questions. I highly recommend making your next Audi purchase at Autohaus and make sure to ask for Hernan and Wray when you go in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Professional, low pressure process

Purchased a 2019 SQ5 from Hernan Diaz-Egg. He was able to locate a car that fit my needs and bring it to the local dealership quickly. He was fair with a solid offer out of the gate versus endless haggling back and forth. Low pressure sales approach, delivery was smooth. Hernan is a professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great sale consultant

Greatly appreciate Mr Hernan Diaz-Egg, the sales consultant for his assistance and professionalism. Special thanks to Mr. Rod Wilkes for his guidance with the paper work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My second Audi Q7 from AutoHaus

Bought my first Q7 from Jacob in 2017 and now my 2nd Q7 from Hernan. Could not be any happier with the car, the process and the dealership. Thanks for your great service and attention to detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Audi A3

Overall had a good experience here. The price of my Audi was unmatched anywhere else I looked. Hernan did a great job working with me to make a deal happen. I would absolutely recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

Our experience with Hernan Diaz-Egg and the staff at Audi Lancaster couldn’t have been more positive. Hernan did everything he could to ensure I found a car that I love and was very patient with me throughout the process. His customer service is excellent along with being very friendly and personable. We’d highly recommend him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Perfect experience

Thank you very much for Hernan Diaz-Egg's help. He is a very patient person. English is not my first language, but he is still willing to take the time to understand what I mean. For the requirement of me to change the car midway, he is also very efficient and perfect. He is a dealer who is always concerned about the status of customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Absolutely fantastic experience with Colin D

Absolutely fantastic experience getting into a new Audi with the help of Colin D. Knowledgeable about the cars, easy to work with, and good at making deals. Tremendous time working with these guys and would definitely recommend this spot to anyone in the market for a new Audi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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