Autohaus Lancaster, Inc.

Hernan was very patient, friendly, and worked hard to find what I wanted. I would definitely go to him again.

A great time at Autohaus,Lancaster. I had an great visit to Autohaus,to purchase a new Audi. Was never there before,drove two hours & it was well worth the trip ! Hernan,aka,H,could not have been a better rep. A great guy & very knowledgable.The whole staff there were easy to deal with.I would definitely recommend H & the dealership to anyone & I would go there again !

BUYER BEWARE! I purchased a Porsche 911 and had it shipped to Scottsdale, AZ from Lancaster, PA. This is my thirteenth Porsche that I have purchased from seven different Porsche dealerships around the country and the Lancaster (Autohaus) Porsche group is by far the worst I have ever experienced. Everything was fine until the car arrived in Arizona. From the time it was unloaded from the carrier, it was one issue after another. To begin with the car was leaking coolant right away when it was unloaded. The second issue was that the sun roof did not work at all. This car was sold and shipped confirming from the RO report that the car was in great working order. In addition, I had Lancaster Porsche (at my own expense) put all new Michelin tires on the car but when it arrived one of the "new" tires was stamped as a three year old tire. For all of you Porsche enthusiasts you know that tires will age out so they decided to put old stock on my vehicle...doesn't make sense and this is exactly why I had them changed out. I went around and around with the management team at Lancaster Porsche and let me tell you that Joe Dwyer the GM and Chad Block the Sales Manager are terrible just absolutely horrible with customers. They wouldn't return phone calls and pushed me off to Justin Van Aulen the Service Manager who was terrific but had no ability to make any decisions. So almost $4000 later I now have a functional 911 and have a great dealership in North Scottsdale Porsche that knows what they are doing. They fixed the coolant pump, fixed the sun roof (which they clearly stated would have come up in the RO report if it were tested) and told me that Porsche would never approve of mismatched tires for manufacturer dates on a complete tire change. Lancaster Porsche shipped a non-functional car to me and claims that it was sold "As-Is" but according to my attorneys they are ignoring the state law in PA that a Warranty of Merchantability clearly states that a dealership is liable for selling a car claiming that it is in working order and clearly this one was not. I have filed a formal complaint with Porsche Cars of North America (PCNA) and with the parent company of Porsche AG in Stuttgart and plan to take all actions with Lancaster Porsche for this complete lack of honesty and trust that they have demonstrated. This dealership is a disgrace to the Porsche brand and does not deserve to carry the brand at their dealership. I believe that Porsche will see these issues through the same lens.

After having a horrible experience at my local Audi dealer in Reading I stopped in Autohaus in Lancaster. I was greeted by Hernan who actually listened to what I told him. While I went in looking for an off lease Q7 I left in a 2025 Certified Q7. Hernan was professional the whole way, understood my needs and was very communicative throughout the process. I’d recommend him and Autohaus to anyone looking for an Audi.

Great experience with the staff over at Audi Lancaster. Highly recommend this dealership and the very friendly staff.

I had the pleasure of working with Hernan, and couldn't be more impressed with his approach. He’s a no-nonsense, high-energy professional who truly listens to what the customer wants and delivers beyond expectations. From the moment I walked in, he focused on understanding my needs rather than pushing unnecessary extras. He kept the process smooth, straightforward, and stress-free—exactly what I was looking for. What sets him apart is his follow-through; everything he promised, he made sure it was done. If you're looking for someone who gets the job done without the usual runaround, Hernan is your guy. Highly recommend!

Hernan was Great!!! So happy he could help me buy the car I truly wanted and felt like I deserved. Genuine and great guy. Lorie was great too with the paperwork, very thorough. Highly recommend!

I had an exceptional experience at Autohaus in Lancaster, PA, thanks to Hernan Diaz-Egg. From the moment we arrived, Hernan was attentive, professional, and truly catered to all of our requests. He went above and beyond to provide me with the best possible deal, and I couldn’t be happier with my purchase. His dedication and customer-focused approach made the entire process smooth and enjoyable. Because of Hernan, I will continue to be a loyal Audi customer. Highly recommend working with him! Top tier level service is guaranteed.

Purchased an Audi A6 and as always I'm pleased with the process and always get a great friendly experience with Hernan Diaz . Would definitely recommend Hernan and Autohaus dealership!

just purchased my third a3 premium plus from the dealership and with hernan eg diaz. each time ive made a purchase hernan came with a better deal then the one i had visualized in my mind. highly recommend the dealership and also hernan.