Reviews
Write a reviewExcellent customer service
The process was made simple, fast, and easy. All of our questions and concerns were answered and the entire process was seamless. We highly recommend this dealership to anyone looking for a new or used car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank You for the kind words! We truly appreciate it.
We had a great experience
My girlfriend and I were looking for a golf tdi originally but ended up falling in love with a jetta sport. But the entire time we were looking at getting into a golf John. Bertolet III helped us out to the fullest extent to get us into a car we wanted. It was a great experience and we are very happy with the experience we had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Family Atmosphere
Highly recommend this dealership! It was refreshing to go in to a no pressure dealership that gave the time to completely go through your potential purchase. Jack (President) took us on a test drive and gave us a lot of information on the vehicle. When we got back, John met with us and moved us simply and quickly through the buying process. I cannot say enough about this dealership and recommend them to anyone! Great job!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Felt like family
My husband and I bought a 2019 Tiguan from J. Bertolet VW last week and had an AMAZING car-buying experience! Jack was so thorough with me when explaining the ins and outs of the vehicle, it being our first VW. Even with toting our one-year-old daughter along, we felt welcome and like a part of the Bertolet family! We absolutely LOVE our new Tiguan, and I have a feeling we will need to make a driving schedule as my husband is over the moon thrilled with “his” new car; I doubt I’ll get a chance to drive it! I recommend this dealership to anyone looking for a VW and will continue to share our wonderful experience with anyone who will listen! Thank you, thank you, thank you! 👍🏻👍🏻
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional - helpful
Great dealership I bought a beetle that I leased I also had it serviced Been dealing with them a long time And Will keep dealing with them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Treat you like family
I got a thorough demonstration of all the capabilities of the car I was interested in purchasing from Jack. Afterward I met with John and received a comprehensive description of the value of my trade and the price of the vehicle I was interested in purchasing. After we went over the details of the transaction I had a conversation with John much like the conversation I would have with a person I've known for years even though I had just met him. A few days later we came to terms on the purchase of a vehicle it was a smooth and friendly transaction. I've bought a lot of new cars in my lifetime and this was one of the most no-nonsense dealers I've ever dealt with no pressure, no games, no dealing with multiple individuals or add-ons just a very pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Mr Luckhart for the kind words. It was a pleasure dealing with you as well. You made it feel like I was catching up with an old friend. Enjoy your new car and please let me know if there is anything I can do for you. Have a wonderful weekend! John
AWESOME !!!!!
Best buying experience ever ! Everyone treats you like family and they are very thorough in going over every feature in my new Atlas. I definitely recommend this dealership to anyone looking to purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible experience
Love Volkswagen, have had 6 throughout the years but this was by far the worst experience of dealer ownership I have ever come across. There for a month and a half cant fix problems and returned car grease all over plus bend rim. Dont go beware. Wont take responsibility for it either. Thanks guys for nothing
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We certainly appreciate any and all feedback, but we never want to hear that someone had an experience that was not up to their expectations. I would certainly like to hear more about your experience if you would like to share it. Please feel free to email me at your convenience at johnbertolet@jbertolet.com. Thank you again and have a nice evening. Sincerely, John Bertolet
Good experience when leasing my Tiguan
I gave a 5 star rating because I received helpful, friendly and thorough service when leasing my vehicle. I would definitely recommend this dealership to anyone shopping for a Volkswagen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great place to buy a car
Great dealership. Amazing people. No BS here just honest hard working people. Love my new Tiguan SE. They gave me a great trade on my Jeep. Best car buying experience i have ever had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car