JM Lexus

My lexus is still under warranty yet they charged me $114 to diagnose my problem. My car was vibrating and they said it was a defective tire. When a vehicle is still under warranty this fee should be waivered. Also I am upset that they wont give me a sticker for free monthly car washes. They say I didnt purchase it at their dealership. I tried very hard to do so but Rachel couldnt find what I needed and refused to request it from another dealership. On my own I called numerous ones and then drove to Winter Park, Florida. For the last 3 years I have had JM Lexus service and repair my car and dont think they need to be so cheap and petty about the $5 monthly car wash. Ellen

This is the second time leasing a Lexus through JM and having Gary Mueller as my salesperson. I had a great experience and felt very comfortable.

Thank you Reggie L and Brian M for a fast, seamless and pleasant buying experience ! ! This was my 4th lease from JM Lexus and will definately return for my 5th.

Fran and Mel are awesome, I keep my business with JM Lexus because of them, they take care of the customer always and have a great customer service skill set, need more employees like them

I recommend this dealer 100% very clean comfortable, the most important is the customer service. They explain everything very clear for you to understand, I love my new automobile!

My wife and I are repeat customers of Eric Rodgers. He is a fine young man who has always been knowledgeable and most helpful assisting us with our transactions. He did the same this time!!! Thank you!!!!

I bought a 2017 lex 460 last week and I had a great experience my sales associate was Ryan O’kuhn he’s was very professional and efficient

visited dealer ship and picked out car. Waited over 3 weeks for vehicle to arrive. It arrived a few days prior to Thanksgiving, I had to visit the Sat after Thanks giving to purchase I called Sat to purchase they sold the vehicle out from under me I know now why the said a deposit was not needed, so they could sell it out from under me It sure was the JM Lexus experience they advertise, the crappiest I ever had. JM just blew me off about the 60k cash buy, never ever again on me. as they say 'once bitten, twice shy' I do not blame salesman, this was a JM dealer horrible against me, and they could care less, never responded to my problem

My experience working with Eric was excellent. He was very thorough; the process was smooth, and he went above and beyond to provide great customer service.

Jonathan was a pleasure to work with. He had researched availability before we arrived. We returned a 2017 NX 200 and leased a 2021 NX 300 in a short amount of time.