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JM Lexus

(9,532 reviews)
Sales hours: 11:00am to 6:00pm
Service hours: 9:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,532 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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Purshasing a new vehicle

Professional and efficient, best price in the area, experience low pressure, how buying a car should be. My salesperson, Bruno Dasilvia, listened and did an excellent job in closing the deal. JM Lexus has eliminated the mysterious "I have to go run this by my manager dynamic" that goes on in other dealerships which wastes time and ultimately borders on being insulting to the buyer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service decline

Been a long time JM/Lexus customer (25 years) but the luster is long gone. Multiple visits for the same issue with multiple things replaced as they try to replace expensive parts to fix a recurring issue. The lack of attention to detail has become unbearable. Tires not filled, horns not reconnected. multiple issues that took multiple visits and cost a lot of money. The people are great, the service sucks now.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We came across your review with the utmost concern. We would like to hear more about your visit and see what we can do to help. Our Service Director saw your review and would like to speak with you. If you could provide us with your name and contact information, we would be grateful. Have a beautiful day!

Carlos Nunez best service advisor!!! Always warm and...

Carlos Nunez best service advisor!!! Always warm and professional. Extremely knowledgeable. Provides expert advise on how to proceed and what needs attention with my vechile

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a wonderful purchasing experience at JM Lexus with...

I had a wonderful purchasing experience at JM Lexus with Joshua Kantor. He patiently helped me choose the right car and answered all my questions. The entire process went smoothly and quickly —even with a trade in. That’s why I’m on my third car from JM!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Nothing but the best service and handled my used car...

Nothing but the best service and handled my used car purchase with professionalism. Arly did a great job in helping resolve my every issue with management and financing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The experience with Khalid was very good. He was very...

The experience with Khalid was very good. He was very professional, knowledgeable, and very thorough. I love the new car and am very happy with Lexus in general. The one huge complaint I have is how long it takes to complete the sale. The paperwork all together took about 3 hours and maybe even a little longer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very professional experience LM Lexus, from the...

Very professional experience LM Lexus, from the appointment conformation through the sales process. Donald Norton explained each step and all requirements to complete the sale. He was very flexible and accommodating to our situation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

A very pleasant experience at JM Lexus. There was no...

A very pleasant experience at JM Lexus. There was no pressure. I had time to browse and only talked to salesman when I was ready. Everything was handled by my salesman. Best price was given right up front. In just a little over 3 hours I drove away with my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience was stress free in and out . Sandley St...

My experience was stress free in and out . Sandley St Hilaire was awesome very quick and professional. Thank you JM Lexus . I am a Lexus Girl Christina Hanson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best service great selection .We bought several cars...

Best service great selection . We bought several cars there. Sales staff very efficient.will recommend my friends and coworkers. Very knowledgeable people about the products

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.