Reviews
Beast
We had a really great experience with the best salesman in the world. Gary Mueller, we highly recommend him to everybody..... HE IS SO AWESOME AND WE THANK HIM FOR HIS REMARKABLE SERVICE
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice experience
Service is great. Interior clearing should have been better. Staff was very nice and accommodating. All in all it was very pleasant to go to JM.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
GREAT
THE BEST the best the best the best the best the best the best the best the best the best the best the best BEST *******
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jm surprised me
Was treated very well and honestly had the car that i wanted and All the finances were very straihjt forwRd liked mu salesman who knew his stuff
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an Amazing Experience of Leasing a New Car at JM Lexus!
For the first time, my husband and I decided to lease a car. The whole experience of going through car leasing process was so smooth, clear and informative, just because of one person, Steve McNeeley at JM Lexus. JM Lexus dealership itself is one of its kind; its different, energetic and everyone of JM team is always ready to help. Steve McNeeley put "many stars" on all this at JM. Our experience working with Steve was amazing and extremely positive. Steve is very professional, very knowledgeable and has great patience to answer all our questions, trust me lot of questions. He provided us all the information we needed; to a level that he actually drove us to the new car lot to help us look & feel the difference in car features, interior and even the panoramic moon-roof vs regular moon-roof on the car. He was never in a hurry, gave us all the time needed to make our decision, no rush. The RX350 we chose was at port and expected to arrive at dealership in a few days. Steve kept us informed at every stage until we got the car and even after sale - he checked with us to ensure we are comfortable and loving the new car. The day we had to pick up the new car, Steve prepared all the documentation before hand to make "normally lengthy paper-work process" a pleasant experience for us and we were out with the new car in no time. Steve really understands and does what is best for his clients and for JM. We wish him all the very best! Thank you Steve for everything you did to make our car buying process a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service
Thank you Steve for your help even when we were undecided which vehicle to get. The time spent going back and forth with the numbers priceless. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very satisfied
I specially want to express my appreciation for Patrick, who went out of his way to help me. He was polite, efficient and professional. You should be proud of Patrick. I was so impressed that on my way home I called my close friend who is in the market for a new car and made her promise that she will go tomorrow and buy a LEXUS and nothing else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
GREAT SERVICE
FROM START TO FINISH THE EXPERIENCE HERE AT J.M. LEXUS WAS EXTRAORDINARY ..... I WAS IN AND OUT IN A TIMELY MANNER AN EVERYONE THAT I CAME IN CONTACT WITH WAS HELPFUL !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Just the best
Great loaner and Jim Bramble the consultant was excellent. No surprises and no.haggle pricing up.front. Highly recommend this facility. This is how a dealer should be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The Best Car Shopping Experience!
Car Shopping with Steven McNeeley at JM Lexus was the best experience I've had. We communicated for almost a week before I finally came in and made a decision. Steve was extremely knowledgeable which ultimately helped me make my decision to lease an NX. I never felt pressured or like I had to hurry up and make a decision. Once I did make a decision the process was extremely easy. In the past, I've been used to waiting at dealerships for hours, once even 6+ hours. This was nothing like that. I was able to walk in, sign the papers, and leave with my beautiful vehicle. I am so happy we were able to work with Steve and get me into a car I absolutely love!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car