Reviews
Just the best
Great loaner and Jim Bramble the consultant was excellent. No surprises and no.haggle pricing up.front. Highly recommend this facility. This is how a dealer should be.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Experience
I called and very quickly with no pushback got a lease quote. Other dealers make you push and prod to get a firm number and the numbers I got from other dealers were much higher. JM Lexus seems to have far more inventory than other dealers I looked at. Overall process much less hype and pressure. Yes, you'll get quite a few followup phone calls and emails as long as you are a live lead but overall very good experience. When went in to finalize paperwork the rep was very courteous, calm and patient going over questions and then going over the features of the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy, comfortable.
Not rushed. Could be shorter but Omar did the best all around. Car was cleaned but could if done a better job in the interior. Rush job. I have been a Lexus iwner over 30.years.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Lease
Me atendieron muy bien y respondieron todas mis preguntas y dudas, me mostraron el carro y me explicaron las diferentes opciones que tenía para mi léase que se acercara a lo que yo quería pagar.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My salesman Alexander Bondarevsky
My experience this time with Lexus was the best I ever had. Alex made sure everything was presented to me in a way I would understand. His demeanor was excellent and his knowledge with Lexus was the best. He took the time to explain everything I needed to know, so when I come back there I will always go to him. I would recommend him to any of my friends or family. Your lucky to have him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks
Nice clean and quiet atmosphere. Will recommend this dealer to anyone. Thanks for the friendly service not to mention the complimentary food and drinks upstairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My recent buying experience
Words cannot express how thrilled I was. It was one of the experiences I cannot forget. The dealership was amazing and the people there were so nice, I felt at home and didn’t want to leave. On top of that having a Sales consultant like Mr. Gary Mueller makes things much more easier. He treated with utmost respect and I’ve never felt pressured. He took the time to walk me through the leasing process and address all of my concerns. Thank you Mr. Gary Mueller, you’re exceptional!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jonathan Wulkan’s the best.
He understood what we wanted and got our new SUV without any hassle. He delivered the car before our vacation. Everything worked out great. We’ll refer our friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everything was great no compliant
I will always recommend my friends and family to purchase a vehicle at JM Lexus reason why they have friendly staff , as well as pricing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great emergency service
Xavier is highly professional and on point with the estimate and time to complete the job. Great job taking care of my tire. Definitely recommend the service center.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair