Reviews
Best car buying experience in 40 years!!!
In our 40 years of purchasing new vehicles, we cannot recall having a buying experience quite like the one that I had with my husband at Thompson Lexus Doylestown. Dave, our salesman, did not sell us a car, he helped us find the car that met our need. He spend a lot of time getting to know us and finding out what we wanted in a car. Once he knew the model, exterior and interior colors, options and accessories, we went into the inventory lot. It was low pressure, much like walking through the inventory of cars with a trusted friend, not a typical salesperson pushing any car remotely close to what we wanted. We found the car which fit all of our requirements which then led us back to the showroom to meet with the support team. Adam took care of the paperwork quickly and was very courteous. Joe, the Business Manager was excellent at explaining the paperwork that we were required to sign. It is an art form to be able to explain the numerous pages that needed to be signed quickly and expeditiously. Thompson Lexus Doylestown has assembled an excellent team to support car sales, but more importantly, there is a recognizable culture of excellence and professionalism. Thank you to all who served us at Thompson Lexus Doylestown!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this wonderful review! We love hearing that you felt like you were working with trusted friends, and have passed these kind words along to David, Adam and Joe. We appreciate you taking the time to tell us about your experience and look forward to working with you in the future!
Surprisingly easy and comfortable
For years my husband and I avoided car dealerships. The experience was always long and unpleasant. We recently stopped in to thompson to look at a used truck that caught my husbands eye. A sales consultant David Hill let us take a test drive and answered all our questions. They gave us a great price,told us to shop around and that we would probably be back. It was the most pleasant experience,something I never thought I would say about buying a car. Dave was honest, and most trustworthy and he even came in on his day off when we decided to buy. I would highly recommend this dealership to all my family and friends. And a big kudos to Dave Hill on making it a happy experience and we love our truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Debora - thank you so much for this wonderful review! We love hearing about your experience with David and that you are happy with your truck. We look forward to working with you in the future!
David Hill was excellent
He was excellent- very polite and friendly! Enjoyed dealing with him because he was honest and, unlike other salespeople that we dealt with before, David was upfront and didn’t hide anything.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for this wonderful review! We are thrilled to hear about your experience with David - we think he's pretty great too!
Dealer was very polite, friendly and knowledgeable
I felt like David really understood what I was looking for and took his time looking for it. We went through a few different options and in the end found the car that was perfect for my needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
George, thank you for taking the time to tell us about your experience with David. We are so happy to hear that you found the perfect vehicle and hope you are enjoying it!
Great Experience
David did a great job in helping us select the perfect RX350. He was patient, honest and very helpful and willing to address our needs and questions. Kyle and David worked together, got us the best coverage a great deal and I would recommend the Thompson organization to anyone...and have! Tom
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We are thrilled to hear about your experience with David and Kyle, and hope you are enjoying your RX.
Great Experience - 3rd GX460
Just leased third GX and still being treated with the kindness and respect of a new customer! David Hill (sales person) and Marc (Sales Manager) were great and exceeded my expectations with finding the car I wanted at the right price. Know I will continue to be happy with the service and highly recommend dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your experience with David and Marc! Thank you for taking the time to write this review; we hope you are enjoying your GX!
Purchase of New NX
We purchased a new Lexus NX. This is the second Lexus purchased at this dealership. They are very helpful, explained the details of the car, the options and how to use them. Also, they gave us a good price. Very happy with our experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Elaine, thank you for your feedback. We appreciate your loyalty to Thompson and the Lexus brand, and hope you are enjoying your new NX!
Great experience!
Was able to make a great deal on our ES350 and our sales consultant David Hill did a fantastic job. I would recommend Thompson to a friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much!
Exceeding expectations/IS 300
This was our first time buying at Thompson Lexus and were lucky enough to have Dave Hill as our Lexus consultant. He was highly professional, well-informed and, amazingly, remembered the features we were interested in; his attention to detail was very impressive and he worked to make sure he could find what we were looking for! He definitely exceeded our expectations! Want to also thank the entire staff....including Marc, for matching our target price and Rob for the wealth of knowledge about the high-tech features, and Joe for making the necessary financial process seamless and quick! Everyone we spoke to at the dealership was professional, accommodating and helpful. Would definitely recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this wonderful review! We are thrilled to hear about your experience with David, Marc, Rob and Joe, and look forward to working with you in the future!
Effortless and fair
David Hill and the rest of the team are great to deal with. I love my new car and I look forward to driving it for a long time. Thank you Thompson Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this positive review! We are so happy to hear about your experience and that you love your new car!