Thompson Lexus Doylestown

I recently was purchasing a used Lexus hybrid private sale. Thompson of Doylestown was the closest dealer. I could not agree to buy the car without first having a thorough check from the dealer. Specifically the inverter and hybrid batteries working status were important to me. The seller agreed to take the car to the dealer to have it checked before purchase. I called the dealer 2 separate occasions and believe I spoke with Ronnie in the service dept. I explained what I was looking to have done. He first said it was a safety inspection and that cost was $75. My boyfriend who has worked for car dealers told to call back and say that mechanically I wanted the car thoroughly inspected. I even said I want the car thoroughly checked as you would a car that's being traded in and going to be put up for sale on your lot... not sure how much clearer I could have been. I wasn't quite confident the person understood what I was asking both times I called. My boyfriend also called to make sure what I was asking for would be done and it would cost $75. He was told yes it would have a through mechanical inspection including the hybrid battery and inverter and it would cost $75. The seller also called and spoke with the service dept about making an appointment and was told the same thing it was $75. When the seller got to the dealer he was told that a service including all the things being asked for that costs $75 did not exist. It was all over the place and being quoted $68 and $140 etc... To make matters more complicated, the day after I purchased the car some water staining was becoming visible where the frame meets the dashboard. My boyfriend lifted the car matt and saw staples in the carpet and it appeared as if the carpet had been lifted. My boyfriend contacted the seller and asked him about this and was told that was from a water issue from the sunroof but it had been resolved.. Now to back track a bit.. my boyfriend and I had asked about a musty smell the first day we looked at the car. It was very faint maybe smelled like stale cigars to me?? The seller told us the car had just been sitting for a while.. With further research it appears Lexus cars have had many issues with taking on water from inadequate seals and clogging sunroofs. If the water makes its way to electrical components it can be disastrous including causing hybrid battery failure. Not to mention mold growth which is expensive to remedy and a health hazard. Since then I have saw even more water staining becoming more prevalent in humid wet weather all over the headliner, an expert car detailer has checked the car and found extensive mold. He said he knew immediately what that musty smell was. I'm disappointed and expected more from a luxury car dealer service dept. One: you should know what services you offer, what those services include and what the cost is for those services... Two: it would have been nice if the Lexus technician(s) who checked the car paid enough attention to detail to notice the staples in the carpet under the matt and the smell..

I recently was purchasing a used Lexus hybrid private sale. Thompson of Doylestown was the closest dealer. I could not agree to buy the car without first having a thorough check from the dealer. Specifically the inverter and hybrid batteries working status were important to me. The seller agreed to take the car to the dealer to have it checked before purchase. I called the dealer 2 separate occasions and believe I spoke with Ronnie in the service dept. I explained what I was looking to have done. He first said it was a safety inspection and that cost was $75. My boyfriend who has worked for car dealers told to call back and say that mechanically I wanted the car thoroughly inspected. I even said I want the car thoroughly checked as you would a car that's being traded in and going to be put up for sale on your lot... not sure how much clearer I could have been. I wasn't quite confident the person understood what I was asking both times I called. My boyfriend also called to make sure what I was asking for would be done and it would cost $75. He was told yes it would have a through mechanical inspection including the hybrid battery and inverter and it would cost $75. The seller also called and spoke with the service dept about making an appointment and was told the same thing it was $75. When the seller got to the dealer he was told that a service including all the things being asked for that costs $75 did not exist. It was all over the place and being quoted $68 and $140 etc... To make matters more complicated, the day after I purchased the car some water staining was becoming visible where the frame meets the dashboard. My boyfriend lifted the car matt and saw staples in the carpet and it appeared as if the carpet had been lifted. My boyfriend contacted the seller and asked him about this and was told that was from a water issue from the sunroof but it had been resolved.. Now to back track a bit.. my boyfriend and I had asked about a musty smell the first day we looked at the car. It was very faint maybe smelled like stale cigars to me?? The seller told us the car had just been sitting for a while.. With further research it appears Lexus cars have had many issues with taking on water from inadequate seals and clogging sunroofs. If the water makes its way to electrical components it can be disastrous including causing hybrid battery failure. Not to mention mold growth which is expensive to remedy and a health hazard. Since then I have saw even more water staining becoming more prevalent in humid wet weather all over the headliner, an expert car detailer has checked the car and found extensive mold. He said he knew immediately what that musty smell was. I'm disappointed and expected more from a luxury car dealer service dept. One: you should know what services you offer, what those services include and what the cost is for those services... Two: it would have been nice if the Lexus technician(s) who checked the car paid enough attention to detail to notice the staples in the carpet under the matt and the smell..

I recently purchased from Thompson Lexus for the first time after purchasing at 10 Lexus vehicles at other dealerships. From the start, David Hill was professional, listened to what I wanted and began immediately to see what he could do to meet my expectations which he exceeded. He never gave me the hard sell or bait and switch after he gave me an all in price that I accepted. He brought in finance to move the process along. I was there for a little more than an hour and got everything I wanted. Sharon in Finance was equally helpful, quick and professional. A really, unexpected, pleasure in getting another Lexus. Vincent S.

Just bought a used Lexus from Thompson with the help of David Hill, it was the best experience we have had in our history of buying cars. From the moment we met David we felt that he was someone we could trust and had our best interests at heart. We got a great deal on the price as well as great financing. Thompson went out of their way to make the whole process smooth and easy.

Working with these people was the best car buying experience We have ever experienced. No pressure, knowledgeable easy to work with. I highly recommend them to others.

David was very helpful. This was my first time getting a car and only went to look at a Honda Accord, ended up test driving and buying it that same day!! He answered all questions we had and told me to come back if I ever needed anything! Would definitely recommend David and Thompson Lexus!

They located the " hard to find " combination that I wanted in a LEXUS and had it there in less than a week. They added the extras that I wanted before I picked up and the car and it was prepared perfectly ! Smooth transaction, Fair pricing and Dave Hill was a pleasure to work with. They went over the Phone set up Navigation and basic functions of the car before I drove away.

Dealership staff provided an outstanding experience. It was comfortable and met our needs with no pressure. Mangement, staff and consultant treated us with care and provided the assistance we needed.

David Hill and the rest of the Thompson team made picking up our new GX460 very easy and quick. Everyone was extremely professional and knowledgeable. I would highly recommend this dealership to anyone.

Our Sales rep, David Hill was an excellent salesman. He was very professional and very helpful in finding the car we wanted. He was also very courteous and a pleasant person. Thompson Lexus has the most friendless staff working for them. The best dealership I've been to, and we dealt with many. Shannon Gigliotti was a wonderful professional and made our closing go smoothly. David and Thompson Lexus will be recommended to all our friends and family.