Reviews
Took 3 tries to finally fix my car correctly. Service...
Took 3 tries to finally fix my car correctly. Service never returned phone calls. Have been going to Davis Acura for over 10 years and this was the worst experience.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
HI Slyman26, We would like to speak with you to gather more information about your experience. Please contact our Service Manager, Steve Pulli at your earliest convenience at stevep@davisacura.com -Davis Acura Management
Service was done as explained and on time. I should not...
Service was done as explained and on time. I should not have to write a 25 minimum word review if I don’t want to.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a 5 star rating!
They did a great job in a short time.clean environment...
They did a great job in a short time.clean environment nice area to wait in. Thank you for the quick service have a nice day
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5 star rating and feedback. We are pleased to hear that you enjoyed our lounge and look forward to welcoming you back soon!
I bought a used Acura RDX and like the car so far. John...
I bought a used Acura RDX and like the car so far. John was my sales guy and he was great. Your sales manager Ron and manager Mario are your typical car salesman. By typical I mean dishonest and tried pulling a fast one on me with a $500 registration fee. When I called them out on it they both had the exact same response, it was a high estimate. I would have to guess the owner condones this dishonest behavior! I would never do business with your dealership in the future!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
HI Michael, Thank you for taking the time to leave us this feedback. The deal that was presented to you included an estimate of $500 for your registration. Our Sales Managers use an estimate as the Finance Department are the ones who calculate your registration cost ( which is regulated by the state ), and adjusts the figures accordingly. We'd like the opportunity to go over your purchase order with you in the showroom at your earliest convenience. - Davis Acura Management
HI Michael, We would like to go over your purchase order with you if you'd like; privately. However, we want you to understand that your legal purchase order clearly breaks down your Pennsylvania documentation fee of $389 and all of your motor vehicle work including title and registration totaling $147.47. Please feel free to contact the Sales Manager as soon as you can. 215-943-7000 -Davis Acura Management
It was not presented as an estimate. Ron and I spoke about the charge before I left the dealership to get the payment. When I came back the charge wasn’t adjusted. I’m not an expert on registrations but pretty sure there is no way they could ever cost $500 either. Your company has left their impression on me.
Bob Diaz is my rep, he’s always a professional and treats...
Bob Diaz is my rep, he’s always a professional and treats me with respect. As soon as I arrived at the facility I was taking in halfway through evaluation Bob came and explained what was done and what potentially needs to be done in the future without pressure selling.I love the hot tea in the waiting room.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this note. We appreciate your feedback and look forward to serving you again in the future!
Great job done by the team once again. I would not be...
Great job done by the team once again. I would not be able to say one bad thing. I look forward to my next service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for your kind words and feedback! We look forward to serving you again!
Service was a breeze. The service advisor was courteous...
Service was a breeze. The service advisor was courteous and the amount of time I would wait was accurate. My car wash was so appreciated. That’s why I am a repeat customer at Davis.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5 star rating and feedback! We appreciate your patronage and look forward to welcoming you back soon!
My experience so far with Davis Acura has been very...
My experience so far with Davis Acura has been very pleasant. Bob Diaz is the best service agent I have ever dealt with. I have a few questions. I am trying to get answered concerning some of the work that was done on my vehicle. And with my powertrain warranty company that I have. But I am sure this will be resolved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5 star rating and feedback about Bob. Please send an email to our Service Manager ( stevep@davisacura.com) so we can ensure that your questions have been answered.
Fanatastic service department! Bob Diaz has been my...
Fanatastic service department! Bob Diaz has been my service writer since I moved into this area 4.5 years ago, he always takes time to be thorough, and explain what needs to be done to my vehicle. He is never pushy or trys to sell me services or things i don’t need. I always feel like I’m getting a personal, and well a professional level of courtesy and service when I bring my car here!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks very much for your kind words and feedback about Bob. We are pleased to hear about your experience with him and thank you for your patronage through the years!
Excellent experience ! Angela was friendly , informative...
Excellent experience ! Angela was friendly , informative , and made my experience one to remember . Especially since this is my first new car !!! She wasn’t pushy and allowed me to let her know what I wanted and she made sure it happened . GREAT customer service WOMAN !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5 star rating and feedback! We are so pleased to hear about your experience with Angela and are happy to have been part of your first new car purchase! Wishing you many happy miles.