Reviews
Write a reviewKennedy Ford Experience 2015
Can't say enough good things about Lance Brown. I got the very best DEAL on my trade-in and new 2016 Escape SE. (My third Escape in 15 years.) A few days later, I had my first experience with your Part and Service Departments. Excellent! Overall, I'd rate my Kennedy experience a 10 out of 10. Mike Cooney
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place to buy a car
We purchased a Ford 2016 Escape, loaded with auto start and heated seats. The sales team was excellent. Both Nick & Sam were knowledgeable about the car and made the process easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're always happy to help our customers at John Kennedy Ford. Thanks for the feedback and strong recommendation!
recall repair
service was completed on time and service personnel were friendly and courteous
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy you had a pleasant experience here at John Kennedy Ford. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Wonderful service
Being a first time buyer, I was so intimidated. Steve Snapp helped me through everything.. I was very nervous at first but he made me feel comfortable and at ease. I will definitely be recommending him to all friends & family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kelly, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. If you need more help, our team is available to talk -- safe travels!
GREAT EVERYTHING!
Sean and Mike were fantastic. Excellent to work with. Highly recommended. Overall great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you enjoyed working with our staff, Gerard. Again, we appreciate your recommendation of John Kennedy Ford and we hope to be of service again in the future.
2010 Escape
Service (oil change and 45K maintenance)completed as promised and in addition they were able to fit in repairing problem signaled by check engine light. Great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Thank you for your positive review and recommendation of our dealership!
Clean facilities
They do a great job and they're honest. They try to get customers in and out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Robin. If you need more help, our team is available to talk -- safe travels!
Prompt reliable service
The service was quick and thorough. I would recommend your dealership for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
The staff was very pleasant. I wanted to go to breakfast while I waited and he looked up the hours so I would know when they opened.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for your warm recommendation of the team here at John Kennedy Ford! It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
Good service and quality work
Just a simple inspection this time. Service was quick and cost was reasonable. I find Mr. Fritsche to be helpful every time I go to Kennedy. This is the first place I have been to that does not try to add unnecessary jobs to my appointments. They have even told me what is or is not needed, which is wonderful for those of us on a fixed income. My car is thirteen years old with about 65,000 miles on it, but in great condition. They have helped me to maintain it so I am able to keep it until I can afford a new one. The only problem I have is that I love my Mercury, have had several of them, and wish they were still being sold. I would definitely buy another one.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase