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Scott Kia of Springfield

(1,572 reviews)
Visit Scott Kia of Springfield
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,572 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scott Kia of Springfield from DealerRater.

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Great overall buying experience. Hassan always goes above...

Great overall buying experience. Hassan always goes above and beyond his duty to help. I had many dealings with him and he comes through every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing feedback that Hassan's commitment to professional, thoughtful service has earned us the opportunity to welcome you back! It's our pleasure help with all your vehicle need and we appreciate being the team you know you can trust. Congratulations on your latest Kia purchase!

Service was great, we got right to business. We told...

Service was great, we got right to business. We told Hassan what we were there for and he made sure that we left satisfied, Hassan also helped us get cheaper insurance. My wife is very happy with her new 2021 Sportage

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Scott Kia to help you shop for your new Kia! We love to hear that Hassan's personal attention to your vehicle needs made the decision an easy one. Wishing your wife many happy miles in her gorgeous new Sportage!

Great dealership! The girl in the finance department was...

Great dealership! The girl in the finance department was amazing! Very fast & efficient! You know how long the process takes of buying a car- she got us in and out so fast!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your 5-star compliments! At Scott Kia, we're committed to thoughtful customer care, and that means we value your time. We make car shopping easy so you can focus on the excitement of choosing your new Kia. We appreciate you!

I recently bought a 2021 Telluride from Scott Kia of...

I recently bought a 2021 Telluride from Scott Kia of Springfield and was very pleased with the customer service and price of the vehicle. I greatly appreciate both, Dan and Tiffany who were both excellent to work with and next time I'm in the market for another vehicle, I will definitely be going back to Scott Kia. Thank you both so much......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Derek, congratulations on your gorgeous Kia Telluride! Thank you for being our guest, and sharing this awesome 5-star feedback. We are thrilled to hear that Tiffany and Dan worked together for you, and earned our opportunity to welcome you back some day for your next vehicle purchase. Enjoy the road ahead!

I was skeptical about buying a car during a pandemic. We...

I was skeptical about buying a car during a pandemic. We all know how long you could spend in the dealership filling out paperwork, am I right? I must have priced out 6 different cars, trying my hardest not to speak to a human, and especially not to see one in person! Dan reached out to me about my inquires. He really listened to my concerns, put me at ease, and followed through on 100% (and more) of what he promised. He made the test driving experience completely contactless, to make sure I was comfortable. He wasn’t pushy but made suggestions that were incredibly helpful. He made it so when I showed up to sigh paperwork with Kristen she had all my docs ahead of time. Kristen was exactly what I needed for the financing process. She was informative, helpful and took every precaution to make sure to follow protocols to make me feel incredibly safe. It took about 15 mins to walk out with my new car. I cannot stress this enough - these two were a dream team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thoughtful customer care means you feel comfortable and safe when you choose Scott Kia... and thank you for choosing us! It's our pleasure to give you personal attention and provide an experience that best suits your need and helps accomplish your dream of purchasing a new Kia. We appreciate you and love hearing your kind words about our "dream team!" Wishing you many happy miles :)

My experience was really great at Scott Kia, Eric was...

My experience was really great at Scott Kia, Eric was really great and helpful, Sorry I forgot the name of the Finance lady that helped us but she was great as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We love to hear that our team gave friendly, personal attention to earn your satisfaction. Congratulations on your new Kia - hope you're enjoying every mile!

Hassan went above and beyond to help get me a new car. I...

Hassan went above and beyond to help get me a new car. I highly recommend paying them a visit for your next car! Highly recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We love to earn your 5-star recommendation! Kudos to Hassan for his commitment to thoughtful customer care, and paying personal attention to your vehicle search to help you make the best decision. Congratulations and happy driving!

This is my second car-buying experience with Hassan at...

This is my second car-buying experience with Hassan at Scott Kia and I couldn’t be more pleased. He was very patient and knowledgeable, and made the process efficient. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Welcome back and congratulations on your most recent purchase! We are thrilled to hear that our team once again earned your 5-star feedback and hope you enjoy every mile. We appreciate you!

Great salesman. Very upfront and knowledgeable about the...

Great salesman. Very upfront and knowledgeable about the product line. Highly recommend Scott Kia. Very easy buying experience. Eric the salesman who took care of me was very easy to work with no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Scott Kia and sharing your story with us! Eric is committed to a shopping experience that's no stress, all fun! We appreciate you and your 5-star recommendation!

Hassan is the type of salesman you hope you get when you...

Hassan is the type of salesman you hope you get when you walk through the door of a dealership. Knowledgeable, friendly but not overbearing, and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing these kind words about Hassan; we are so happy to earn your compliments. Hassan is committed to thoughtful customer care and personal attention to the details that make your car shopping experience a truly enjoyable one. As always, thank you for choosing Scott!