Skip to main content

Springfield Ford Inc

(1,058 reviews)
Visit Springfield Ford Inc
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–4:00pm
Sunday Closed 9:00am–3:00pm
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (610) 938-6966 (610) 938-6966
Used (610) 938-6965 (610) 938-6965
Service (610) 938-6968 (610) 938-6968

Reviews

(1,058 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Springfield Ford Inc from DealerRater.

Want to share your experience with this dealership?

Write a review

Springfiled Ford

I am not one who normally gives the highest marks automatically. However, Springfield Ford and its personnel have earned that each and every time I have dealt with them. Since 1996, I have purchased or leased 8 different vehicles. In each case, the result was the same - a great deal on lease or purchase followed by fantastic service. I would recommend this dealership for service or lease/purchase to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks, Dan. We look forward to the 9th!

AWESOME AND INFORMATIVE SALES ASSISTANCE FROM RITA

I haven't had a new car in 10 years and needed a vehicle that was safe, reliable and most importantly affordable as a single Mom working two jobs and raising three children under 10 y/o. Rita and Steve were more than patient with me throughout the process. They provided me with all the facts and figures in order to make a sound decision and feel comfortable with the decision I was making. The Ford Edge is an incredible car that I feel safe driving my children in no matter what the weather conditions. The price was in my budget and so affordable, I don't have to worry about working extra hours or grocery money to make the payments and can sleep soundly. Great salespersons, great deal, & great car! Truly the best car buying experience. THANK YOU!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

One of the safest vehicle we sell, enjoy your new Edge!

2014 ford fusion

This is the 2nd car that I bought from Rita Feehery at Springfield Ford. It is very refreshing with the old fashion customer service that Rita possesses and offers every client. Yes I love my car and she went over every little detail with all the latest features. The finance department also worked numbers that would fit me with the right car. We continuously tell our friends and they inform us how wonderful the buying experience is. Thank you both for a great experience. Kudos to you***********10 star dealership.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you Marie, your Kudos are appreciated greatly!

ALWAYS WONDERFUL!

NO ONE CAN BEAT SPRINGFIELD FORD! THEIR SERVICE DEPT...#1

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Your loyalty and gratitude is greatly appreciated. Don't forget that our service department is open 7 days a week!

Steve Amabile made my car buying experience easy!

I started the process with an online chat with Steve as I was just coming off surgery and could not make it into the dealership in person. Steve spent quite a bit of time with me reviewing different models and provided options and prices. By the time I was able to get into the dealership I was down to 2 vehicles to choose from (really only 1 and the other was missing key options but it was the color I wanted). Fortunately I liked the color of the Limited (you need to see color in person) and we sealed the deal the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Rich, we hope you are recovering well. Enjoy your Limited!

Explorer

John was great to work with - upfront, honest, helpful, friendly. E helped explain the differences between models and features and secured a great deal on my trade-in. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rita Rocks!

Best place to buy a car! I adore my salesperson Rita. She Rocks! She is supper courteous, fun, efficient, all the things you could ask for in a salesperson. I just purchased the new Lincoln MKC and I love this Vehicle! It's really attractive and super loaded and after much research, it was the hands down winner for a small luxury crossover SUV Go to Springfield Lincoln and see Rita! Happy Driving

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks, Arn. We think Rita rocks too! Enjoy your new MKC!

Wonderful purchasing and servicing experiences!

We have been dealing with Springfield Ford for over 15 years. Our salesman-Bob Flick-is absolutely awesome. No one can beat his years of experience. He treats you like a friend/family...not a customer. And the service department-Dan Kennedy, Dan Dellamarine and the rest of the crew couldn't do more for you to give you 100% service on your vehichle. Springfield Ford staff isnt' happy til you leave happy, whether it is for a sale, lease or service! THERE IS NO BETTER FORD DEALERSHIP OUT THERE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thanks Sandy and Joe. Here's to 15 more years and many happy and safe miles!

Larry B is the BEST!!

Larry B is the BEST! Larry went above and beyond to get me in the vehicle that I fell in love with. The entire process was so smooth and easy. I can't thank him and Ford Springfield enough for all their help and hard work! I am a very satisfied customer and I truly appreciate the great quality service I received. That is why I plan on recommending him to all my family and friends. Absolutely love my Escape!!! Thanks again! - Christine

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Christine! B stands for the "Best". Enjoy your Escape!

Rita Rocks!

Not pushy! Genuinely wants to help you choose the right vehicle at the right price! Fun to work with and professional I would highly recommend you work with Rita. This is the second vehicle I have purchased from her and she always gets me to where I need to be in a realistic no nonsense way, but she keeps the whole experience enjoyable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.