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Paoli Ford

(858 reviews)
Visit Paoli Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 2 awards
2020 consumer dealer award 2019 consumer dealer award
New (877) 229-8298 (877) 229-8298
Used (877) 262-8412 (877) 262-8412
Service (888) 593-6865 (888) 593-6865

Reviews

(858 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paoli Ford from DealerRater.

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Wonderful & Honest Experience

My girlfriend and I had a wonderful experience at Paoli Ford. Brian V. went above and beyond expectations. If you are in the market for a new/used car I would highly recommend this dealership and specifically Brian. He is a genuine person and it very clearly shows in an industry which does not necessarily have a reputation for those characteristics. If myself or family are ever in need of another Ford vehicle we will be calling Paoli Ford specifically because of Brian V. and the service he offered us. The process was easy from start to finish and we are very grateful for all of the hard work that was done on our behalf. Brian was able to take all of the hassle out of the buying process and left us feeling like we not only got a great vehicle but also that we were treated fairly and were given a good deal. I really cannot speak highly enough of Brian Valdiserri. Thanks again Brian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Thank You!

I leased my first ever NEW car yesterday, and everyone was extremely helpful! I worked with Wayne Eppinger and he took the time to explain my options and answer all of my (many) questions. He was a great salesman to work with! Everyone at Paoli Ford took the time to make me feel comfortable and congratulate me on my new car. I upgraded to a 2017 Ford Escape from a 2008 Ford Edge, and I'm glad I did it here! Thanks Wayne & Paoli Ford Team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy purchase.

I was looking for a new van for my business. I saw one online, that was slightly used, 2016 ford passages van. Stop to see it in the afternoon. Just walk to the van to look at it and Lex came over. She went to get the keys and we took a drive. I like the van. We work out a better price on the van. This when I meet Steve, the used sale car manger. He told me information about, where it came from and who used it. It was missing a part, he said they would order a new one. Josh got me a good financing rate and term. Could not be happier. Thanks, Paul

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car service work

The warrantee work I had done was performed quickly and efficiently.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Matthews Ford.Paoli

Everyone was very helpful and not pushy at all. I was 100% sure I was buying a car and I was just on my lunch break but they made it pretty simple and convenient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your feedback of our Staff's outstanding service, Christopher! Please let us know if there is ever anything else we can do for you! Safe travels!

Fast and friendly service at a fair price

I have my Ford 7.3l Excursion serviced exclusively by Matthews Ford and have been satisfied every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mark, your positive review means a lot to us and we?re happy we could help you! Thank you so much for choosing Matthews Paoli Ford as your first choice for service!

Good dudes

I am a 30 year old man who has been driving cheap vehicles the majority of my life. I have never bought a car from a dealership before, partly because I was convinced car salesman were xxxx. Not the case at Mathews. These guys were some of the most polite, down to earth and transparent people I have ever met. I got a steal on a 08 f -150. And I was there for less then an hour. I'm would recommend Mathews paoli Ford to everybody, especially some buying for the first time who doesn't want to get f-ed in A.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Review of Matthews Paoli

We had an excellent experience. We were offered plenty of options, both in terms of the car and in terms of financing. Everyone was friendly and helpful and they set us up with just what we were looking for in terms of price and extra features like a sun roof and a CD player. And we love the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quick Oil Change

Quick oil change and tire rotation done while I waited at Starbucks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Reviews like yours provide encouraging feedback. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

My Ford C-Max is great!

I love my new Ford C-Max Energi! It is a Hybrid with a plug in and gets unbelievable milage, 93 MPGe. It is comfy and roomy, soooo cute. Great transaction too, Matthews Paoli Ford helped me get exactly what I wanted. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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