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Scott Honda of West Chester

(4,041 reviews)
Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–5:00pm 7:30am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(4,041 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scott Honda of West Chester from DealerRater.

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I have a 20 year old Honda CRV; it just underwent a major

I have a 20 year old Honda CRV; it just underwent a major service, and it runs better than ever. All the Issues with oil leaks, brakes and the suspension systems have been resolved. The technicians did a thorough inspection in order to repair any existing problems and any that may occur in the future.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

I was very impressed with my sales person Aaron.

I was very impressed with my sales person Aaron. He was low pressure and I was very impressed with that.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your kind words and for choosing us. We value your stars!

Everybody was super nice.

Everybody was super nice. Lexie was ontop of everything and made the whole process fun and easy.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks, Sam, for taking time to leave this review! We’re thrilled to hear about your positive experience. We value your opinion and stars.

Aaron was very helpful in answering all my questions

Aaron was very helpful in answering all my questions about the 2024 CRV I was looking at. He worked with me to get my deposit secured on the vehicle. He helped me with my trade-in and put together final quote so I could see what the total cost would be.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

All attention is on you at our dealerships, and giving you personalized customer care. We're glad you felt this way.

Another delightful service experience with Shiva.

Another delightful service experience with Shiva. She always takes the time to thoroughly explain the work required, provides me with an accurate quote, and stays in touch throughout the service process. She’s incredibly personable and professional. Her final words to me were, “Give me a call next time you have a service need.” I left feeling truly appreciated. This level of service and attention justifies a higher service cost, as I know I’m receiving quality service from quality people. It’s worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We've got a special team in this service center— they put the focus where it belongs, on YOU, our valued customers. So we are super excited to receive your five stars.

Had a very pleasant experience looking for a car and

Had a very pleasant experience looking for a car and Aaron was very knowledgeable, polite, and helped us with everything we needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

Lexie was so easy to work with and answered all of our

Lexie was so easy to work with and answered all of our questions. We would highly recommend her for friends and family looking for a Honda!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're celebrating your compliment, Jburton. Thanks for putting the spotlight on Lexie. She is dedicated, professional and motivated by our high standards for customer care. We value your stars.

I had a great Experience at Scott Honda.

I had a great Experience at Scott Honda. I purchased a 2025 CIVIC HB Sport which will be my daughters car but also used by the family since its very fuel efficient for running around locally. I negotiated a fair price and got prompt service from the sales representative Lexi. I shopped around 4 or 5 local dealers and Scott was able to offer the best deal. They have a massive inventory and are in convenient location for shopping if you live in PA, MD, DE or NJ. They made the buying process and paperwork easy, and the car looked awesome at delivery. If your set on a Honda, give Scott of West Chester a hard look.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, DER, for sharing your wonderful experience with us! We're glad to hear that Lexi provided you with prompt service and that you found the perfect 2025 CIVIC HB Sport for your family. We appreciate your recommendation and look forward to serving you again!

I lived the way Lexie provided me details of the car

I lived the way Lexie provided me details of the car during test drive. Even after that, she was following up with me if I need more details or anyway she can help. That really showed the care. The leasing process was smooth and my entire family is enjoying the ride everyday.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's fabulous to learn Lexie earned your confidence with her helpfulness and professionalism, as you shopped and made this big decision. You're 5-star opinion is a huge deal to our team, and we're celebrating your review!

We dropped our car off for diagnosis.

We dropped our car off for diagnosis. We coupons have been happier with our service tech, Darren. Communication via app was so easy, and he also called to explain what was happening with our car in depth. They provided recommendations and we felt autonomy to decide how we wanted to proceed without any pressure from them. We would return to Scott Honda for service and/or purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thoughtful, reliable, and trustworthy is the reputation we work for, which means giving clear explanations. We're excited to have your confidence, and we'll work hard to keep that trust, Allison S, by doing what is right for you and your car.