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Scott Honda of West Chester

(4,041 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–5:00pm 7:30am–4:00pm
Sunday Closed Closed
2025 consumer dealer award
View 10 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(4,041 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scott Honda of West Chester from DealerRater.

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Satsfaction

Matt was very helpful. His explanation of the work they did was clear and he listened with interest to my issues. I appreciate his warm, customer friendly personality. Thanks Matt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you, Daun, for being our guest. At Scott Honda, it's our goal to earn your trust through thoughtful service. We're so happy tp hear Matt's 5-star customer care earned yours, and your total satisfaction. We appreciate your kind review, thanks for sharing!

Prompt and trustworthy.

Prompt and trustworthy. Good communication during the service. Made sure my used car lot Honda was in good shape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for being our guest! At Scott Honda, it's our goal to earn your trust and total satisfaction. That's why we promise reliable service and customer care, so you can rest assured your Honda's in good hands.

My daughter knew what car she wanted when we arrived.

My daughter knew what car she wanted when we arrived. Jeff came highly recommended by our family friend, Michelle McNight. He did not disappoint. He was thorough and knowledgeable about the Insight. There happened to be one in the lot and it became my daughter's!! Jeff sat with us and walked us through all the features with detail! My daughter left there a happy owner of her first of many Hondas! Thanks Jeff for making her first experience so fun!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Buying your first car is a big deal— that's why our team makes it easy with 5-star care and support! And we're so grateful for the opportunity to help your daughter drive off in the car of her dreams :) Thanks for choosing Scott Honda. Enjoy many happy miles in your new Insight!

Great customer service.

Great customer service. Live the text messaging to keep me updated. Easy online appointments. Car washed was a bonus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

It's awesome to learn the ways our team made your service visit easy and convenient! Thanks for sharing your feedback. We appreciate you :)

My car runs better than ever; Honda was finally able to

My car runs better than ever; Honda was finally able to get the replacement part and that fixed the problem once and for all; it took some sleuthing to finally diagnose the problem and I didn't have to wait for long. I have been coming to Scott Honda since the 1990's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Wow, thank you so much for your support over the last 30 years! Being your trusted dealer is an honor. And earning your 5-star satisfaction is a huge reward for our team's hard work. We look forward to keeping your car running "better than ever" for years to come :) Happy driving!

Consumer response

No problem; if I keep Scott Honda going, then I keep my car going and my Honda CRV is 18 years old and still going strong

Chris Wisler and Tatiana were both very professional

Chris Wisler and Tatiana were both very professional courteous and helpful. Highly recommend Scott Honda service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Your 5-star recommendation means so much to us, Gregory! Thanks for sharing the ways our "professional, courteous, and helpful" team earned your total satisfaction.

They did more than we asked for in repairing the back

They did more than we asked for in repairing the back window wiper they also checked the car for travel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks for choosing Scott Honda! It was our pleasure to make sure your Honda's ready for your next adventure. Getting you back on the road quickly and safely is our goal :) Happy driving!

Jon went above and beyond in ensuring that my concerns

Jon went above and beyond in ensuring that my concerns were addressed, Like all staff I have met at Scott Honda, he went both friendly and a very good communicator: clear, direct explanations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks for sharing your 5-star compliments, Melody! We're grateful for your support, and your thoughtful review. It's awesome to hear Jon went "above and beyond" to earn your total satisfaction— that's our promise to show how much we care! We appreciate you.

Great service Friendly staff.

Great service Friendly staff. Provided loaner car for an extended repair Called several times to keep me up to date

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Great service with a friendly smile is our guarantee :) We appreciate your thoughtful review; your 5 stars are a huge reward for our team's hard work. Thank you for being our guest!

I have to say it was a very pleasant experience dealing

I have to say it was a very pleasant experience dealing with Carlos. He made me feel comfortable and no pressure in making a decision. He was extremely knowledgeable and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for giving our team a 5-star shout out, Tina! We're happy to hear you had such a "pleasant experience" while searching for your new ride. Buying a car is a big deal. And that's why we work hard to make sure you're comfortable and confident in your decision! We're wishing you many happy miles :)