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Conicelli Autoplex

(1,125 reviews)
Visit Conicelli Autoplex
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 348-6268 (888) 348-6268
Used (888) 347-7655 (888) 347-7655
Service (888) 348-2502 (888) 348-2502

Reviews

(1,125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Conicelli Autoplex from DealerRater.

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Conicelli is a GREAT place to do business!

The Conicelli team is AWESOME. I bought my first Hyundai from them in 2012. They deal with a lot of people but every time I walked through the doors of Conicelli they knew who I was. They are nothing short of amazing, whether I'm coming in for an oil change, brakes, or a factory recall. The service, the dedication and the care provided blows me away every time. This is why I came back to Conicelli to purchase my second Hyundai last month. Conicelli texts me, emails me, and calls me to make sure I'm taking care of my investment. And with the help of their team, I am able to do just that. It means a lot to know that they care about my safety and my car as much as I do. When I went in to purchase my second car, they asked me what did I want, and they got me in the car I wanted. Always friendly, always helpful. Conicelli will ALWAYS have a customer in me. Thank you Dmitriy, Wayne, Dave Fanelli, Sharon, Wendy, Oliver and the rest of the Conicelli team for making every experience a great one!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It is our pleasure to assist you. We try to make each and every customer feel like a part of our "extended" Conicelli family, it sounds like we were able to do so! I'm so happy to hear you enjoyed your time at Conicelli. We look forward to assisting you in the future. Enjoy your new car! Sincerely, Lori Conicelli Hammond

Great experience

Great people over there if u want a straight shooter than your at the right place. Great customer service, no games really in the best interest of the customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great customer service is one of our main goals here at Conicelli. I'm happy we were able to help. Thank you for choosing Conicelli, we look forward to assisting you in the future. Enjoy the new car! Sincerely, Lori Conicelli Hammond

customer

He is the best ever!!!! And remain truthful at all times.i have recommended many of my family and friends to him. Never ever was there a bad remark about him.HE is great at what he does and understand people from all walks of life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

I'm happy to hear your experience with Conicelli was a positive one! We are always here to help. I hope you are enjoying the new car! Sincerely, Lori Conicelli Hammond

The "BEST" Place To Do Business

Not just a "nice" Place to do business but the "BEST" Place to do business. Casey Wheat was a pleasure to work with. He comes off as more of a friend who has your best interest at heart. Rather than someone who is just trying to sell you a car to make a buck. The whole dealership goes above and beyond to ensure customer satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Conicelli. We strive to provide excellent customer service and a smooth car buying process. Casey is a great. He is always friendly and truly cares about customer satisfaction. We look forward to assisting you in the future, enjoy your new car! Sincerely, Lori Conicelli Hammond

Great sales person very knowledgeable

I have a great experience at the Conicelli Nissian the sales person Dan was great never felt pressured in fact i left there with a new Altima. One week later i have no regrets I know i made the right choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Conicelli. I'm happy to hear you enjoyed working with Dan, he always seems to make the car buying process as easy as possible. We look forward to assisting you in the future. Enjoy your new Altima! Sincerely, Lori Conicelli Hammond

exceptional customer service

Dmitriy was an absolute pleasure to work with. He mad the whole experience fun. He is awesome at his job and there is not enough space to describe the wonderful experience. Thank you so very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

I agree, Dimitrry is awesome. He seems to make every customer feel like a member of our "extended" Conicelli family. We look forward to assisting you in the future. Enjoy the new ca! Sincerely, Lori Conicelli Hammond

Be Very Careful ...

I have purchased three (3) NEW Hyundai's at Conicelli Hyundai. One vehicle, a Sonata, was new as of that year, but was used. It had to be repurchased because there was glass on the trunk rug, and when further investigated, there was MOLD beneath the trunk; this is very bad preparation prior to delivery. I still have two (2) purchased NEW (not USED): an Elantra and a Santa FE, both purchased new. The Sales dept. is horrible: the sale rep was not truthful although he was personable. Let's get to the more serious problems. The SERVICE department had to TRY to repair a rattle in the door of one of the vehicles. It took them about six attempts to fix it, with one of the times, a service techs left one of his/her tools INSIDE of the door. I still have the noise inside the door, and I will live with it, because I will not let them work on this problem again. On both vehicles they kept OVERFILLING the oil on both cars by about a quart. I reported this to the Service Manager many times, to the Customer Relations Manager several times; and to the General Sales Manager. The Service Manager was polite, but apparently was not effective to remedy the situation. The Service Team was rude, and basically told me that if I was dissatisfied, that I should go some where else. Also, the last time I was there with my wife, I asked a Service Team rep. about when I should have certain procedures performed on my Hyundai vehicles, and she told me to "Read your owners Manual". I repeated my question to her three (3) times, and got the exact same answer. The General Sales Manager was flat out CAUSTIC, and he tried to blame me for these problems; he even mocked my profession. He tried to change the facts in an apparent attempt to evade the problems. I indicated that I was going to report my concerns, and he told me that he did not care, and that he was not afraid of my reporting to his superiors. The Customer Relations Manager, who I complained to about my concerns, did NOTHING. He would not even sit down with me and the aforementioned "TEAM" to try to remedy the situation; and he relayed to me that the OWNER of the Dealership was not willing to assist in relieving this very bad situation in any way. I called Hyundai Corp. several times, and the persons that I talked to were willing to do NOTHING stating that the Dealership was independent; they had no influence on these problems that I was incurring over the Dealership; only the Dealership could fix this. I have Never been treated like this, nor have I personally seen or heard of this happen to others My wife went with me to see first hand what I was talking about, and she was treated rudely as well; she does not wish to return. The vehicles are Ok, but I will NEVER buy from Conicelli again, and I do NOT intend to buy another Hyundai. I hope that this helps in your decision(s) concerning this Dealership and Manufacturer. I, also, hope that the Dealership and Manufacturer read this , and act on it in a POSITIVE way; and not have this post pulled from the Internet. Best of luck

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Conicelli Hyundai - Watch out !!!

I have purchased three (3) NEW Hyundai's at Conicelli Hyundai. One vehicle, a Sonata, was new as of that year, but was used. It had to be repurchased because there was glass on the trunk rug, and when further investigated, there was MOLD beneath the trunk; this is very bad preparation prior to delivery. I still have two (2) purchased NEW (not USED): an Elantra and a Santa FE, both purchased new. The Sales dept. is horrible: the sale rep was not truthful although he was personable. Let's get to the more serious problems. The SERVICE department had to TRY to repair a rattle in the door of one of the vehicles. It took them about six attempts to fix it, with one of the times, a service techs left one of his/her tools INSIDE of the door. I still have the noise inside the door, and I will live with it, because I will not let them work on this problem again. On both vehicles they kept OVERFILLING the oil on both cars by about a quart. I reported this to the Service Manager many times, to the Customer Relations Manager several times; and to the General Sales Manager. The Service Manager was polite, but apparently was not effective to remedy the situation. The Service Team was rude, and basically told me that if I was dissatisfied, that I should go some where else. Also, the last time I was there with my wife, I asked a Service Team rep. about when I should have certain procedures performed on my Hyundai vehicles, and she told me to "Read your owners Manual". I repeated my question to her three (3) times, and got the exact same answer. The General Sales Manager was flat out CAUSTIC, and he tried to blame me for these problems; he even mocked my profession. He tried to change the facts in an apparent attempt to evade the problems. I indicated that I was going to report my concerns, and he told me that he did not care, and that he was not afraid of my reporting to his superiors. The Customer Relations Manager, who I complained to about my concerns, did NOTHING. He would not even sit down with me and the aforementioned "TEAM" to try to remedy the situation; and he relayed to me that the OWNER of the Dealership was not willing to assist in relieving this very bad situation in any way. I called Hyundai Corp. several times, and the persons that I talked to were willing to do NOTHING stating that the Dealership was independent; they had no influence on these problems that I was incurring over the Dealership; only the Dealership could fix this. I have Never been treated like this, nor have I personally seen or heard of this happen to others My wife went with me to see first hand what I was talking about, and she was treated rudely as well; she does not wish to return. The vehicles are Ok, but I will NEVER buy from Conicelli again, and I do NOT intend to buy another Hyundai. I hope that this helps in your decision(s) concerning this Dealership and Manufacturer. I, also, hope that the Dealership and Manufacturer read this , and act on it in a POSITIVE way; and not have this post pulled from the Internet. Best of luck...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great job

Dmitriy kichin was big help find girlfriend great deal on 2014 altima very happy with selection will recommend friends an family to see him to buy car

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Dimitrry is a great addition to our team, I'm glad you enjoyed working with him. Dimitrry does everything he can to ensure each one of his customers leaves here satisfied. I hope your girlfriend is enjoying the new car! Sincerely, Lori Conicelli Hammond

accounting coordinator/human resource director

Great cars...great.Service. prompt service. Honest service. Would recommend to all my friends. I would go back for another car. He little down payment and not so great credit and I still walked away with a car...fantastic experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

I'm happy we could help. We try our best to get every customer into the vehicle that best suits their needs. I hope you are enjoying the new car. Sincerely, Lori Conicelli Hammond