Reviews
Jesus and his service team was outstanding with customer
Jesus and his service team was outstanding with customer service and quality of work, very satisfied!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Freddie was amazing.
Freddie was amazing. I left with all of my questions answered and with complete satisfaction
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Horrible customer service.
Horrible customer service. Jose made the appointment under my name. I do not own this vehicle called him and manager. I received message from Jose saying that someone I knew asked for an appointment and that is the number they called from so he made the appointment. I left a message and asked for a return called never got that call. He never removed the appointment from under my name and now I am writing this review. Not the first time this was done scheduled an appointment under my email or phone number. Terrible service and do not return calls.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
If you need your vehicle serviced, by all means, take it
If you need your vehicle serviced, by all means, take it to the dealership as they have first rate technicians. Though I am aware of supply chain issues, I was disappointed with the fact that I wasn't kept abreast of my vehicle's status by my service advisor until I initiated the telephone call(s). Additionally, I was unable to utilize all the coupons provided to me from the dealership's website (Mopar related) to receive additional discounts for the services rendered. Though provided with the comforts of security, I can see why patrons utilize alternative means such as secondary maintenance centers to service their vehicles, to avoid the hassles, inconvenience and discomforts associated with mainstream dealerships.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. If you'd like, please contact our General Manager at (954) 446-8775. We'd appreciate the chance to make your experience a positive one.
Perhaps that opportunity will arrive the next time I’m in need service. Although I’m sure management has changed throughout the years, this is my second bad experience with your service location as on a previous with my then Dodge Magnum, the service technician lost my wheel lock which was an inconvenience. Thank you for your prompt response; it’s greatly appreciated.
I want to say that Jesus my service advisor is great!
I want to say that Jesus my service advisor is great! He tries to expedite the process and is very helpful '
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there! We are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The service was excellent!
The service was excellent! Freddie went above and beyond to make sure my vehicle was taken care of and followed up each day, he was very professional and respectful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Car service: VERY POOR customer service!
Car service: VERY POOR customer service! My overall experience was confusing, frustrating...emotionally drained!!!! No recommended.!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello there! Thank you, for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 446-8775. We would appreciate the chance to turn your experience around.
Gran costumer service recibimos del señor Juan ya que nos
Gran costumer service recibimos del señor Juan ya que nos atendió rápido y con mucha profesionalidad
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡Nos complace saber que tuviste una experiencia tan positiva con nosotros, Nubia! Siempre estamos aquí para brindar un servicio excepcional a un precio excelente. ¡Esperamos que nos considere nuevamente en el futuro!
The best service EVER!
The best service EVER! Freddie was amazing and my car service was quick and great. Fully recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Janelle, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
5 stars had “autonation” have a closer Dodge dealer!
5 stars had “autonation” have a closer Dodge dealer! Other than that terrific service done in a pretty timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!