Big Two Toyota of Chandler

I was pleasantly surprised at how easy it was to trade in my lease and purchase a new car from Big Two. I have had a bad experice with many Toyota dealerships and many good one as I have only driven Toyotas in the last 14 years. This was by far the easiest and faster experience I have ever had. Jay and April were AMAZING and made this process a pleasant one for me. Finance was smooth too! I can't say enough! Thank you Big Two!

Justin is awesome!!!! we were in the market for a toyota and Justin's friendly, casual call back message brought us in. I told my husband this isn't like the other dealers it's a very calm, stress free environment and working with Justin made it all worth while he did exactly what he said he would do there weren't any gimmicks at all. He was very forth right and did not waste one bit of our time at all, he's the kind of guy that you feel like you have known forever!, even our kids said " he was so nice, he gave us cookies and took care of us." The overall experience was the best we have ever had, I highly recommend this dealership and make it a point to talk to Justin! Proud owners of a new camry!

Mr. Jay Linford and his supervisor Mr. Robert H. was extremely friendly and very helpful in finding us the right vehicle for us. Really appreciated their time and patience during our visit to the dealership. Both of these two individuals worked very hard to make the sale successful. Jay was very prompt in responding to email inquiries about vehicles and associated price, which allowed us to complete our research for purchasing a new vehicle even before visiting the dealership. Out of all the toyota vehicles I have purchased (this is my fourth Toyota) in the past, this purchase experience was most pleasant of all. Hasan and Shamima Mushtaq

I received amazing service from Billy and the service team at Big Two Toyota. They went above and beyond to fix my car, even staying after close to finish the job. I definitely would recommend Billy and Big Two Toyota!

If you are considering leasing a vehicle from the dealership please listen to me and RUN the other way. My lease was ending on my camry and 3 months prior to the end date I was notified of my options by Toyota Financial Services. One option was to purchase the vehicle. That is the option I chose and it caused me 3 months of aggravation and headaches because unfortunately you have to go back to the dealership you purchased the car from! The only way this dealership will "help" you is if you are purchasing a new vehicle. I spoke to so many people who pawned me off on somebody else the second they learned I did not want to buy a new car. They even directed me to leave messages (which I did!) for a person I later found out no longer even worked there. Going up the chain of command did nothing for me either. I got a lot of empty apologies but no effort to help me or resolve the simple issue of drawing up paperwork so I could buy the car. I've even had appointments scheduled with Wendy DiPerna two times and the first time she had "an emergency funeral" and never showed up and then today she just didn't show up and I was never told why. I had to find someone else on my own to do the paperwork. Today when I was down there for the very last time I will ever set foot in that dispicable dealership I heard a sales rep talking up that they pride themselves on customer service there. I burst into hysterical laughter as nothing is farther from the truth!! It would take more words than this slot allows for me to tell you all the horrors of this dealership that I personally experienced. Please, please, go somewhere else because no one should have to experience what I did when you spend a large amount of hard earned money there.

They were really nice and patient even thoughthe car I came for was already purchased they stayed until 11pm to get me a 2011 Toyota Camry that I love. My only complaint is that the windshield is terribly scratched where the dealer sticker was. I didn't notice until the next day when I drove it to work. But that is what full glass coverage is for. C.stitt

My prior years' history with Toyota was with Crown in California. I wanted to purchase a Tacoma truck now that I live in Arizona, and Michael or "Sam" as everyone calls him, was very helpful in understanding exactly what I was looking for. He was able to find the exact truck that met my needs. He was not pushy but very professional and thoughtful in his understanding of us wanting to stay within our budget. Our overall experience at the Toyota location is pleasant, including the ambiance of the dealership - very warm and inviting. Everything there is top notch and that's why we have been Toyota consumers for so many years.

What a pleasant transaction I had with Big Two Toyota and Nissa Stuhmer. I was treated with respect and great care. Nissa did an excellent job of taking care of me and meeting my needs. Her straight forward style of doing business is the type that I like to do business with. But she also made us feel very special and happy to be doing business with her. I also cannot speak highly enough of the detail department. The detail work done on my vehicle was excellent. They truly should be commended for their work. In addition, I appreciated the follow-up emails and phone calls to assure that my vehicle was meeting my standards and checking to see if I was happy or needed anything. Excellent customer service. I not only highly recommend Big Two and Nissa, but they have earned a repeat customer for sure.

They were very easy to talk to and met my needs. Weren't pushy at all and were generous in their negotiations. I will recommend this dealership to anyone looking to purchase a new car. Sure, you will get some "salesy" stuff going on during your experience, but they did a good job making me feel comfortable. The dealership itself was VERY nice.

I recently purchased a new 2013 Tundra from Big Two. I was actually deployed to Afghanistan when I started looking for a Tundra around Phoenix. Nissa was absolutely wonderful to work with. She responded immediately upon submitting an inquiry on the Big Two website and was the ONLY dealer in the Phoenix valley that actually wanted to work with me to find a vehicle while I was still in Afghanistan. I ended up purchasing my new Tundra towards the end of my tour, but was still out of the country nonetheless. Nissa made all the arrangements to get my paperwork to me and was able to hold the truck until I returned to Phoenix. She even "fought off" several fellow salesmen to keep the truck for me! When I went to pick up my new truck they had it very beautifully cleaned and detailed and ready before I got there. I would absolutely recommend Nissa at Big Two Toyota in Chandler!